You'll need to associate your user name with your customer licence (assuming you have one) in the customer area and then post in the customer forums for support with this.
You'll need to associate your user name with your customer licence (assuming you have one) in the customer area and then post in the customer forums for support with this.
Your friend will either have to ask themselves in the customer forums, or they will need to associate your user name with their customer license (assuming they have one) so that you can ask on their behalf in the customer forums. Support is not given outside of those forums.