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XF 1.5 HTTP 500 Error

#1
Ok... here is another for you guys.

I recently upgraded my server to a "better" one within Fasthosts.

Initially it just threw up loads of errors. Turns out the links had to be re-pointed (yeah my terminology sucks)... :)

Anyway that was fine and everything was honky dory for a week or so then this morning in the early hours 2 of my subdomains threw up an HTTP 500 error.

I checked the error log and this is what came up.

Code:
[Wed Oct 21 03:49:52.914836 2015] [fcgid:warn] [pid 7403] [client 207.46.13.5:46160] mod_fcgid: stderr: PHP Warning:  require(/home/linnas01/t/thefewgoodmen.com-1067294612/user/htdocs/thefgmforum/library/XenForo/Autoloader.php): failed to open stream: No such file or directory in /home/hp3-linc1-nfs2-z/183/40183/user/htdocs/thefgmforum/showthread.php on line 11

[Wed Oct 21 03:49:52.915051 2015] [fcgid:warn] [pid 7403] [client 207.46.13.5:46160] mod_fcgid: stderr: PHP Fatal error:  require(): Failed opening required '/home/linnas01/t/thefewgoodmen.com-1067294612/user/htdocs/thefgmforum/library/XenForo/Autoloader.php' (include_path='.:/usr/share/pear') in /home/hp3-linc1-nfs2-z/183/40183/user/htdocs/thefgmforum/showthread.php on line 11


This would appear to be a scripting issue.  I would advise checking the coding and you should find the site will run without issue.
Now.... I have www.thefewgoodmen.com/fgmforum set up with Xenforo... BUT I had 2 sites go down apparently because of the above error according to my hosts support team.

Im so confused.

I have

www.thefewgoodmen.com [wordpress site]
www.thefewgoodmen.com/thefgmforum [Xenforo]
www.thefewgoodmen.com/tsd2 [wordpress site]
www.thefewgoodmen.com/tpg3 [wordpress site]

TSD2 and TPG3 went down for 5 hours with an HTTP 500 Error.

How can it be linked to the above error from the log?

My hosting has a guaranteed 100% uptime which they are struggling to honour at present in my opinion. And there support is smoke and mirrors at best!

Any ideas?
 

RDR

Well-known member
#2
Are you using cPanel per chance?

I have a site throwing up 500 internal server errors now for the last 5.5 hours...
 

Brogan

XenForo moderator
Staff member
#3
The forum is loading fine for me and navigating around shows no errors.

The errors are actually referencing vbulletin files - specifically showthread.php so it's not entirely clear what's going on.

As the errors have only started since changing servers and without any changes made to the XF software, I can only assume it's something related to that or a server level issue.
 
#4
vBulletin... damn I left that crock years ago!!

Hmmmm... maybe something to do with the vbulletin export to xenforo?

Is the file even required... LOL

And no Im not using cpanel... sorry.