How to remove license for add-on before paying XF renewal?

[Fullmental]

Our site account is up for a license renewal, but we wanted to remove enhanced search because it was not compatible with our servers and we would rather not pay for continued support on something we can't use. When we try to extend our support license, it does not allow us to de-select our Enhanced Search license. How do we get this license removed so we aren't paying for it? We tried to submit a support ticket, but since our license is "expired" we aren't allowed to send a request in to make this change to our account before paying for the upgrade.

 

[Chris D]

You can always Contact us regardless of license status.

We will be able to remove the Enhanced Search license for you, but should you require it again in the future you will need to repurchase Enhanced Search at full price.

 

[Fullmental]

Ah thank you, I did not see that form. I have submitted a request there. Thank you!