XF 2.2 How to create a private "Support Thread"?

[BubbaLovesCheese]

I know it is possible to create a Forum where the Threads are only visible to the Topic Starter. However, I am unable to find those settings in the Admin Panel.

Can someone please let me know where I can find, and how to set the permissions, so that the threads are only visible to the person who created them, and a specific support group like staff members?

Thank you!

 

[Mr Lucky]

In ACP > Forums > nodes > node permissions

In the permissions for that specific forum, set permissions for view threads by others registered group = no
Moderating group = yes (inherit)

 

[BubbaLovesCheese]

Hey that's great! Thanks!

Just one more question.....

On the front end it says "private".

Is there a way to make new responses, last post by, and date, visible to the thread author on the front end??

 

[Mr Lucky]

s there a way to make new responses, last post by, and date, visible to the thread author on the front end??

Not that I'm aware of in forum list. You'd think people would be able to see their own threads when in forum list. At least though, the word private gives them reassurance that it is private.

 

[iCafe]

 

[BubbaLovesCheese]

In ACP > Forums > nodes > node permissions

In the permissions for that specific forum, set permissions for view threads by others registered group = no
Moderating group = yes (inherit)

Hi, Just to add one more thing, just in case another user wants to know....

set permissions for view threads by others:

registered group = no
Moderating group = yes (inherit)
unregistered group = no (otherwise a user could just logout and then view the thread!)

 

[Lukaluk]

View attachment 232802


View attachment 232803

Hmmm.... think I just made a mess but did not succeed and I need this so badly! Thank you for any help!

 

[Lukaluk]

Hi, Just to add one more thing, just in case another user wants to know....

set permissions for view threads by others:

registered group = no
Moderating group = yes (inherit)
unregistered group = no (otherwise a user could just logout and then view the thread!)

When you say "no" do you mean "Revoke?"

 

[Lukaluk]

Looks like I do have them on private now. Mine don't say private, but when you try to get in it is. It says that they don't have permission for that action and has an error. However, I can't get the originator of the thread in, either. LOL!!!!!

 

[jeb35]

When you say "no" do you mean "Revoke?"

If you are using XF 1.5 then yes. Permission wording changed with XF 2

 

[Lukaluk]

If you are using XF 1.5 then yes. Permission wording changed with XF 2

Might need an update?

 

[jeb35]

Might need an update?

Going from XF 1.5 to XF 2 is a big jump. Any addons/themes/styles you have installed will not work in XF 2 unless there is a new version of that addon that works with XF 2.

 

[Lukaluk]

Going from XF 1.5 to XF 2 is a big jump. Any addons/themes/styles you have installed will not work in XF 2 unless there is a new version of that addon that works with XF 2.

All good then.

 

[Lukaluk]

Still having issues getting originator of thread in. Grrr... Operator error, I'm sure.

 

[Lukaluk]

Finally got it! Thanks so MUCH!!!! It was working but not showing up on my permissions tests. So I thought it wasn't working. Thanks for the help and clear instructions.