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How long does it take for trophy points to reflect on user's account?

Discussion in 'Troubleshooting and Problems' started by TheBigK, Apr 15, 2013.

  1. TheBigK

    TheBigK Well-Known Member

    We've over 143k members and I just setup the new trophy rules. Though I got alerts (I'm member #1) for trophies, not all our members who satisfy the criteria have received them.

    Is there a limit on how many users are processed for trophies at a time? How long does it take for the trophies to reflect in each person's accounts?
     
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Trophies are awarded by this cron which you can run manually if you are testing the system:

    Admin CP -> Tools -> Cron Entries -> Update User Trophies -> Controls: Run

    Otherwise it runs by itself every hour.

    It only processes users who have been active in the last 24 hours.
     
  3. TheBigK

    TheBigK Well-Known Member

    I ran the process manually about 5 times - but yet, the points and trophies haven't been updated.

    I asked one of the members to login and he didn't receive the alerts for trophies. He does satisfy the criteria of posts + likes though.
     
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    The last activity date of a user can take up to an hour to update after they login. That is handled by this cron:

    Admin CP -> Tools -> Cron Entries -> Hourly Clean Up

    In short, be patient.
     
  6. TheBigK

    TheBigK Well-Known Member

    Yeah! I think it's reflecting on a few people's accounts. :)
     

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