XF 1.5 Help! Unexpected Error

[Louise Williams]

We migrated server today and 3/4 of my members can see and use the forum absolutely fine. The rest are seeing this error:

"A server error occurred please try again later" - the shell of the xenforo can be seen - like its obviously the forum - just no posts and they can't log in.

I don't understand why this is only happening for about a 1/4 of people or what it is? The server people say it is not a server issue it is a website issue.

 

[Snog]

Like Brogan said, those files aren't a part of the login problem. But, it does indicate that when the site was moved to the new server, all files weren't moved from the old server to the new one.

 

[Louise Williams]

Those files were missing after the site blew up on the old server - so it stands to reason they are not on the new server either. They are avatars and images that were added between the last backup and the blow up I believe.

We are uninstalling addons now - they appear to be all messed up. Will report back.

Thanks for your ongoing help guys

 

[Louise Williams]

Uninstalled the addons (see screenshot) - still have that server error message where people can't get on.

I believe we have it narrowed down to xenforo blocking certain IPs somehow. One of my people who couldn't get on found that if she turned her phone into a wifi hotspot, thus having a different IP, she could use the site just fine on her computer. That suggests to me that something is taking issue with IP addresses. I have not the faintest idea what that is though?

It says server error but it is not generating any server errors in the ACP or in the server error log.

 

[Paul B]

I note that your site is available at both http and https so that also needs to be resolved (it may be related).

The error message is pointing to something server related - I am also seeing 500 errors in the console.

Ultimately it's going to be something your host will have to investigate and resolve.

What does the .htaccess file for the site look like?

 

[Louise Williams]

500 errors in the console? What does that mean - what console? (sorry I just want to make sure that what I am telling the hosting people is as complete as possible since thery were completely adamant that it was not their issue)

I wasn't aware of the http/https issue, thank you. I can get a copy of the .htaccess file - I know that the non dubbed version of the site isn't showing at all anywhere so there are definitely issues in the .htaccess file that need to be sorted out (I don't know how to do that but hopefully I can find someone who can help me figure it out)

 

[Louise Williams]

My .htaccess file looks like this:

# Mod_security can interfere with uploading of content such as attachments. If you
# cannot attach files, remove the "#" from the lines below.
#<IfModule mod_security.c>
# SecFilterEngine Off
# SecFilterScanPOST Off
#</IfModule>


RewriteEngine On
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTPS_HOST}/$1 [R=301,L]


ErrorDocument 401 default
ErrorDocument 403 default
ErrorDocument 404 default
ErrorDocument 405 default
ErrorDocument 406 default
ErrorDocument 500 default
ErrorDocument 501 default
ErrorDocument 503 default

<IfModule mod_rewrite.c>
RewriteEngine On

# If you are having problems with the rewrite rules, remove the "#" from the
# line that begins "RewriteBase" below. You will also have to change the path
# of the rewrite to reflect the path to your XenForo installation.
#RewriteBase /xenforo

# This line may be needed to enable WebDAV editing with PHP as a CGI.
#RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^(data/|js/|styles/|install/|favicon\.ico|crossdomain\.xml|robots\.txt) - [NC,L]
RewriteRule ^.*$ index.php [NC,L]
</IfModule>


I don't have the faintest clue what it is meant to look like?

Thank you for your help!

 

[Paul B]

Other than the www rewrite, it's standard.

Unfortunately you're going to have to speak to your host to get them to investigate the server error, as it doesn't appear to be anything in XF which is causing the errors.