XF 2.1 HELP! I installed an addon update and now I can't log in

[kimberlysd07]

So I tried to install an addon update and now suddenly everytime I log in it just gives me an error with all my accounts. I can't get to the admin panel and my members can't see the board.


Any ideas?

 

[gouwepeer.nl]

Can you log in on {your board}/install? You can try to rebuild the masterdata.

 

[kimberlysd07]

I tried to go to thegungancouncil.com/install but it just says the page is not available

 

[kimberlysd07]

Oh wait now its letting me.

 

[kimberlysd07]

It let me rebuild the master data but then when I clicked "enter your control pannel" it says "an unknown error occurred. Please try again latter."

 

[gouwepeer.nl]

Which php version do you use, and can you change the php version?

 

[kimberlysd07]

To be honest I’m not sure. The master rebuild said I was completely up to date

 

[gouwepeer.nl]

my members can't see the board.

I can see your board.

 

[kimberlysd07]

Some can see it but we can’t log in

 

[kimberlysd07]

Others get a white page

 

[gouwepeer.nl]

Possibly your forum is only visible to guests because the add-on will not loaded without login?

Have you already looked at this:

Which php version do you use, and can you change the php version?

Maybe the add-on does not work with your php version.

 

[kimberlysd07]

It should. It was an update to one I had. They fixed a few bugs.

I guess I could go into my file manager and just delete the add on?

 

[gouwepeer.nl]

The add-on is is probably also included in the database. Deleting the files can then cause additional problems.
If you can't find and change your php version, you can add this line in .htaccess:
AddType application/x-lsphp73 .php5 .php4 .php .php3 .php2 .phtml to force php 7.3 or AddType application/x-lsphp70 .php5 .php4 .php .php3 .php2 .phtml to force php 7.0.

 

[Lindal_Oronar]

Disable all the addons via the src/config.php

$config['enableListeners'] = false;

 

[gouwepeer.nl]

@kimberlysd07 do you have deleted the files? Now I see this:

An unexpected error occurred. Please try again later.

 

[duderuud]

Disable all addons as @Lindal_Oronar suggested and try again.

 

[kimberlysd07]

I can’t disable or do anything. All I see is a white page. If I get the forum to work it won’t let me log in.

 

[duderuud]

Read his post again. You need to edit the config file. Has nothing to do with your browser.

 

[Lindal_Oronar]

Problem solved

 

[Ozzy47]

Problem solved

What was the problem and solution?