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XF 1.4 Help! Forum is totally inaccessible

Discussion in 'Troubleshooting and Problems' started by foci, Dec 16, 2015.

  1. foci

    foci Member


    Could anyone help? My forum has went down. I can't access control panel, upgrade it to 1.5 or anything.

    This is the error message below.


    This is typical. We have a Christmas fund raiser we are organising for this weekend and we can't access the forum.

    Help will be greatfully appreciated


  2. Chris D

    Chris D XenForo Developer Staff Member

    Are you hosted with 1and1?

    Looks like a fellow customer had the same issue today:

    wang and foci like this.
  3. foci

    foci Member

    I've just read on another post it may be a 1 and 1 problem.

    I will update if this resolves it
  4. wang

    wang Well-Known Member

  5. foci

    foci Member

    Yes it worked!!! Thanks all!
    Wicksy33 and wang like this.
  6. Chris D

    Chris D XenForo Developer Staff Member

    This does seem to be a change they made, but I can't see why the effect of it would be intentional. We suspect it may well be defaulting to using a much older version of PHP. Although your issue is now solved, it may well be worth reporting it to 1and1 so they can investigate and fix the issue for other customers.

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