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XF 1.4 forum no longer sending any e-mails (since 1.4.8?)

zoldos

Well-known member
#1
My forum has suddenly stopped sending any e-mails. It's not my server has my other site sends e-mails perfectly. The only thing I've changed recently is upgrading to 1.4.8! Here is the latest excerpt from my mail log file on my server:

Code:
Jul  4 23:38:35 tsoul sm-mta[1978]: t653cZSI001978: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Jul  4 23:38:35 tsoul sendmail[1991]: t653cZIc001991: from=www-data, size=8452, class=0, nrcpts=1, msgid=<b6fd27910470fd2767a23353f6fd4b7fb096e00d@www.thetorturedsoul.net>, relay=www-data@localhost
Jul  4 23:38:35 tsoul sm-mta[1992]: t653cZ9b001992: from=<www-data@tsoul.thetorturedsoul.net>, size=8562, class=0, nrcpts=1, msgid=<b6fd27910470fd2767a23353f6fd4b7fb096e00d@www.thetorturedsoul.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost.localdomain [127.0.0.1]
Jul  4 23:38:35 tsoul sendmail[1991]: t653cZIc001991: to=Alex77 <alexrossi602@yahoo.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=38452, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t653cZ9b001992 Message accepted for delivery)
Jul  4 23:38:35 tsoul sendmail[1996]: t653cZEc001996: from=www-data, size=7724, class=0, nrcpts=1, msgid=<4f06c17dd2d05e6646f84af38ec837a2a3ff7ea2@www.thetorturedsoul.net>, relay=www-data@localhost
Jul  4 23:38:35 tsoul sm-mta[1997]: t653cZHt001997: from=<www-data@tsoul.thetorturedsoul.net>, size=7834, class=0, nrcpts=1, msgid=<4f06c17dd2d05e6646f84af38ec837a2a3ff7ea2@www.thetorturedsoul.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost.localdomain [127.0.0.1]
Jul  4 23:38:35 tsoul sendmail[1996]: t653cZEc001996: to=Vex <vexmalleus@outlook.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=37724, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t653cZHt001997 Message accepted for delivery)
Jul  4 23:38:35 tsoul sm-mta[1973]: STARTTLS=client, relay=aln-mailrelay.att.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Jul  4 23:38:35 tsoul sm-mta[1983]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Jul  4 23:38:36 tsoul sm-mta[1973]: t653cZNY001971: to=<cjkikta@att.net>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=128567, relay=aln-mailrelay.att.net. [12.102.252.75], dsn=5.0.0, stat=Service unavailable
Jul  4 23:38:36 tsoul sm-mta[1973]: t653cZNY001971: t653caNY001973: DSN: Service unavailable
Jul  4 23:38:36 tsoul sm-mta[1973]: t653caNY001973: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Jul  4 23:38:36 tsoul sm-mta[1999]: STARTTLS=client, relay=mx2.hotmail.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES256-SHA384, bits=256/256
Jul  4 23:38:36 tsoul sm-mta[1999]: t653cZHt001997: to=<vexmalleus@outlook.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127834, relay=mx2.hotmail.com. [65.55.37.120], dsn=5.0.0, stat=Service unavailable
Jul  4 23:38:36 tsoul sm-mta[1999]: t653cZHt001997: t653caHt001999: DSN: Service unavailable
Jul  4 23:38:36 tsoul sm-mta[1994]: STARTTLS=client, relay=mta6.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Jul  4 23:38:36 tsoul sm-mta[1999]: t653caHt001999: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Jul  4 23:38:36 tsoul sm-mta[1983]: t653cZRJ001981: to=<midnightravenpoet@gmail.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=128593, relay=gmail-smtp-in.l.google.com. [74.125.20.26], dsn=2.0.0, stat=Sent (OK 1436067516 b12si22159546pdl.238 - gsmtp)
Jul  4 23:38:36 tsoul sm-mta[1988]: STARTTLS=client, relay=mx-eu.mail.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Jul  4 23:38:37 tsoul sm-mta[1988]: t653cZgx001986: to=<tinyspeaker@yahoo.co.uk>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128561, relay=mx-eu.mail.am0.yahoodns.net. [188.125.69.79], dsn=5.6.0, stat=Data format error
Jul  4 23:38:37 tsoul sm-mta[1988]: t653cZgx001986: t653cbgx001988: DSN: Data format error
Jul  4 23:38:37 tsoul sm-mta[1988]: t653cbgx001988: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Jul  4 23:38:37 tsoul sm-mta[1994]: t653cZ9b001992: to=<alexrossi602@yahoo.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128562, relay=mta6.am0.yahoodns.net. [98.138.112.35], dsn=2.0.0, stat=Sent (ok dirdel)
Help please!
 

Mike

XenForo developer
Staff member
#2
There are some examples that failed there, but there are other ones that are successful. This may indicate issues with the target server.
 

zoldos

Well-known member
#3
My other site works fine, so I'm pretty sure it's a XF issue. And like I said, it WAS working great up until around the time I upgraded to 1,4.8.
 

Brogan

XenForo moderator
Staff member
#4
If you are using the default PHP mail function and there are no errors in the ACP, then that means the emails have been handed off to the server.

At that point XenForo is no longer involved.
 

Rob

Well-known member
#5
Like Mike has pointed out, I see some entries in your mail log above that are successful. If that is the latest excerpt then I'd say it's all working ok?
 

zoldos

Well-known member
#6
If you are using the default PHP mail function and there are no errors in the ACP, then that means the emails have been handed off to the server.

At that point XenForo is no longer involved.
Then please explain why it worked perfectly about a week ago, and my other site also works (and still does), then, suddenly, without me changing anything EXCEPT upgrading to 1.4.8, now it doesn't work?
 

zoldos

Well-known member
#7
Like Mike has pointed out, I see some entries in your mail log above that are successful. If that is the latest excerpt then I'd say it's all working ok?
The successful entries were probably my other site which sends mail perfectly.
 

Rob

Well-known member
#8
If your other site is sending email.....

Can you compare the exact email settings between one and the other? Have you ticked the box to use the -f option in email sends? I have to have this enabled on my board or it causes weirdness.
 

zoldos

Well-known member
#9
If your other site is sending email.....

Can you compare the exact email settings between one and the other? Have you ticked the box to use the -f option in email sends? I have to have this enabled on my board or it causes weirdness.
The other site has no e-mail settings, it just automatically uses sendmail...

I tried the -f setting and it still doesn't work. :(
 

zoldos

Well-known member
#11
What does the other (non working) site use?

Are there any entries in the ACP error log?
My XF site uses sendmail. I see no ACP error log :( I did however get this in "var/mail/www-data":

Code:
Action: failed
Status: 5.1.3
Diagnostic-Code: SMTP; 553 5.7.1 [BL21] Connections will not be accepted from 192.241.221.166, because the ip is in Spamhaus's list; see http://postmaster.yahoo.com/550-bl23.html
Last-Attempt-Date: Sun, 5 Jul 2015 16:33:25 -0400
 

zoldos

Well-known member
#13
And I got this in my server's mail log:

Code:
Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: to=<xxxxx@outlook.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120655, relay=mx3.hotmail.com. [65.55.37.120], dsn=5.0.0, stat=Service unavailable
Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: t65KbcmD010593: DSN: Service unavailable
 

Brogan

XenForo moderator
Staff member
#14
There have been many reports recently of email failing to hotmail and outlook addresses due to the server IP address being blacklisted.

You appear to be affected by the same problem.

You will need to go about getting the server IP address removed from the lists.

Here's a related thread: XF 1.4 - Confirmation emails not being received
 

zoldos

Well-known member
#15
That would seem to be at least part of the problem.

Your server IP address appears to be blacklisted/on spam lists.
There have been many reports recently of email failing to hotmail and outlook addresses due to the server IP address being blacklisted.

You appear to be affected by the same problem.

You will need to go about getting the server IP address removed from the lists.

Here's a related thread: XF 1.4 - Confirmation emails not being received
Okay thanks! I've already requested removal from spamhaus. We'll see what happens....
 

Tracy Perry

Well-known member
#16
And I got this in my server's mail log:

Code:
Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: to=<xxxxx@outlook.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120655, relay=mx3.hotmail.com. [65.55.37.120], dsn=5.0.0, stat=Service unavailable
Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: t65KbcmD010593: DSN: Service unavailable
When you see a DSN: Service Unavailable, there is usually a lengthier response you are getting from their mail server. Frequently it will look something like this
Code:
220 banner-something-something
EHLO mailer.example.com
250-banner response
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250-STARTTLS
MAIL FROM: foo@example.com
250 2.1.0 Sender ok
RCPT TO: bar@example.com
250 2.1.5 Recipient ok
DATA
550-5.7.1 [10.10.10.10] Mail from this IP has been blacklisted due to user
550-5.7.1 complaints.  Please visit our website to get de-listed
554 5.0.0 Service unavailable
and is normally warning you that your attempt to send has resulted in a failure because you are blacklisted somewhere.
Checking your MTA logs normally will give you the entire message (the 550 and 554 response).
 

zoldos

Well-known member
#17
Yes I've confirmed that my IP has been blacklisted by spamhaus and I've requested to be removed. But the real question is, why does my non-XF site send e-mails just fine on the same domain/IP/server?
 

Tracy Perry

Well-known member
#18
Yes I've confirmed that my IP has been blacklisted by spamhaus and I've requested to be removed. But the real question is, why does my non-XF site send e-mails just fine on the same domain/IP/server?
What do you mean "sends just fine"? If you are blocked by the receiver, it doesn't matter what script it is... you are going to get blocked. The script is not going to get you around that (unless you are using SMTP on it to send your outbound mail via another service).
Have you actually checked your MTA logs (if you are on a VPS/Dedi)? I'm sure you will find that no matter which site is sending - if it's going to the same domain, it's going to be blocked. Just so happens that XF may have better logging of the error.
 

zoldos

Well-known member
#19
My other site is a link directory. Whenever I submit a link to it, I get an e-mail. These e-mails were being sent regardless. In my VPS server's mail log, I noticed I was blacklisted on spamhaus. Not sure why XF wouldn't send mails, but the link directory did.

In any case, it's now fixed (I was to remove myself from the blacklist).