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XF 1.4 forum no longer sending any e-mails (since 1.4.8?)

Discussion in 'Troubleshooting and Problems' started by zoldos, Jul 5, 2015.

  1. zoldos

    zoldos Well-Known Member

    My forum has suddenly stopped sending any e-mails. It's not my server has my other site sends e-mails perfectly. The only thing I've changed recently is upgrading to 1.4.8! Here is the latest excerpt from my mail log file on my server:

    Code:
    Jul  4 23:38:35 tsoul sm-mta[1978]: t653cZSI001978: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
    Jul  4 23:38:35 tsoul sendmail[1991]: t653cZIc001991: from=www-data, size=8452, class=0, nrcpts=1, msgid=<b6fd27910470fd2767a23353f6fd4b7fb096e00d@www.thetorturedsoul.net>, relay=www-data@localhost
    Jul  4 23:38:35 tsoul sm-mta[1992]: t653cZ9b001992: from=<www-data@tsoul.thetorturedsoul.net>, size=8562, class=0, nrcpts=1, msgid=<b6fd27910470fd2767a23353f6fd4b7fb096e00d@www.thetorturedsoul.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost.localdomain [127.0.0.1]
    Jul  4 23:38:35 tsoul sendmail[1991]: t653cZIc001991: to=Alex77 <alexrossi602@yahoo.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=38452, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t653cZ9b001992 Message accepted for delivery)
    Jul  4 23:38:35 tsoul sendmail[1996]: t653cZEc001996: from=www-data, size=7724, class=0, nrcpts=1, msgid=<4f06c17dd2d05e6646f84af38ec837a2a3ff7ea2@www.thetorturedsoul.net>, relay=www-data@localhost
    Jul  4 23:38:35 tsoul sm-mta[1997]: t653cZHt001997: from=<www-data@tsoul.thetorturedsoul.net>, size=7834, class=0, nrcpts=1, msgid=<4f06c17dd2d05e6646f84af38ec837a2a3ff7ea2@www.thetorturedsoul.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost.localdomain [127.0.0.1]
    Jul  4 23:38:35 tsoul sendmail[1996]: t653cZEc001996: to=Vex <vexmalleus@outlook.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=37724, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (t653cZHt001997 Message accepted for delivery)
    Jul  4 23:38:35 tsoul sm-mta[1973]: STARTTLS=client, relay=aln-mailrelay.att.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
    Jul  4 23:38:35 tsoul sm-mta[1983]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
    Jul  4 23:38:36 tsoul sm-mta[1973]: t653cZNY001971: to=<cjkikta@att.net>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=128567, relay=aln-mailrelay.att.net. [12.102.252.75], dsn=5.0.0, stat=Service unavailable
    Jul  4 23:38:36 tsoul sm-mta[1973]: t653cZNY001971: t653caNY001973: DSN: Service unavailable
    Jul  4 23:38:36 tsoul sm-mta[1973]: t653caNY001973: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
    Jul  4 23:38:36 tsoul sm-mta[1999]: STARTTLS=client, relay=mx2.hotmail.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES256-SHA384, bits=256/256
    Jul  4 23:38:36 tsoul sm-mta[1999]: t653cZHt001997: to=<vexmalleus@outlook.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127834, relay=mx2.hotmail.com. [65.55.37.120], dsn=5.0.0, stat=Service unavailable
    Jul  4 23:38:36 tsoul sm-mta[1999]: t653cZHt001997: t653caHt001999: DSN: Service unavailable
    Jul  4 23:38:36 tsoul sm-mta[1994]: STARTTLS=client, relay=mta6.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
    Jul  4 23:38:36 tsoul sm-mta[1999]: t653caHt001999: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
    Jul  4 23:38:36 tsoul sm-mta[1983]: t653cZRJ001981: to=<midnightravenpoet@gmail.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=128593, relay=gmail-smtp-in.l.google.com. [74.125.20.26], dsn=2.0.0, stat=Sent (OK 1436067516 b12si22159546pdl.238 - gsmtp)
    Jul  4 23:38:36 tsoul sm-mta[1988]: STARTTLS=client, relay=mx-eu.mail.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
    Jul  4 23:38:37 tsoul sm-mta[1988]: t653cZgx001986: to=<tinyspeaker@yahoo.co.uk>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128561, relay=mx-eu.mail.am0.yahoodns.net. [188.125.69.79], dsn=5.6.0, stat=Data format error
    Jul  4 23:38:37 tsoul sm-mta[1988]: t653cZgx001986: t653cbgx001988: DSN: Data format error
    Jul  4 23:38:37 tsoul sm-mta[1988]: t653cbgx001988: to=<www-data@tsoul.thetorturedsoul.net>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
    Jul  4 23:38:37 tsoul sm-mta[1994]: t653cZ9b001992: to=<alexrossi602@yahoo.com>, ctladdr=<www-data@tsoul.thetorturedsoul.net> (33/33), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128562, relay=mta6.am0.yahoodns.net. [98.138.112.35], dsn=2.0.0, stat=Sent (ok dirdel)
    
    Help please!
     
  2. Mike

    Mike XenForo Developer Staff Member

    There are some examples that failed there, but there are other ones that are successful. This may indicate issues with the target server.
     
  3. zoldos

    zoldos Well-Known Member

    My other site works fine, so I'm pretty sure it's a XF issue. And like I said, it WAS working great up until around the time I upgraded to 1,4.8.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    If you are using the default PHP mail function and there are no errors in the ACP, then that means the emails have been handed off to the server.

    At that point XenForo is no longer involved.
     
  5. Rob

    Rob Well-Known Member

    Like Mike has pointed out, I see some entries in your mail log above that are successful. If that is the latest excerpt then I'd say it's all working ok?
     
  6. zoldos

    zoldos Well-Known Member

    Then please explain why it worked perfectly about a week ago, and my other site also works (and still does), then, suddenly, without me changing anything EXCEPT upgrading to 1.4.8, now it doesn't work?
     
  7. zoldos

    zoldos Well-Known Member

    The successful entries were probably my other site which sends mail perfectly.
     
  8. Rob

    Rob Well-Known Member

    If your other site is sending email.....

    Can you compare the exact email settings between one and the other? Have you ticked the box to use the -f option in email sends? I have to have this enabled on my board or it causes weirdness.
     
  9. zoldos

    zoldos Well-Known Member

    The other site has no e-mail settings, it just automatically uses sendmail...

    I tried the -f setting and it still doesn't work. :(
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    What does the other (non working) site use?

    Are there any entries in the ACP error log?
     
  11. zoldos

    zoldos Well-Known Member

    My XF site uses sendmail. I see no ACP error log :( I did however get this in "var/mail/www-data":

    Code:
    Action: failed
    Status: 5.1.3
    Diagnostic-Code: SMTP; 553 5.7.1 [BL21] Connections will not be accepted from 192.241.221.166, because the ip is in Spamhaus's list; see http://postmaster.yahoo.com/550-bl23.html
    Last-Attempt-Date: Sun, 5 Jul 2015 16:33:25 -0400
    
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    That would seem to be at least part of the problem.

    Your server IP address appears to be blacklisted/on spam lists.
     
  13. zoldos

    zoldos Well-Known Member

    And I got this in my server's mail log:

    Code:
    Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: to=<xxxxx@outlook.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120655, relay=mx3.hotmail.com. [65.55.37.120], dsn=5.0.0, stat=Service unavailable
    Jul  5 16:37:38 tsoul sm-mta[10593]: t65KbcmD010591: t65KbcmD010593: DSN: Service unavailable
    
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    There have been many reports recently of email failing to hotmail and outlook addresses due to the server IP address being blacklisted.

    You appear to be affected by the same problem.

    You will need to go about getting the server IP address removed from the lists.

    Here's a related thread: XF 1.4 - Confirmation emails not being received
     
  15. zoldos

    zoldos Well-Known Member

    Okay thanks! I've already requested removal from spamhaus. We'll see what happens....
     
  16. Tracy Perry

    Tracy Perry Well-Known Member

    When you see a DSN: Service Unavailable, there is usually a lengthier response you are getting from their mail server. Frequently it will look something like this
    Code:
    220 banner-something-something
    EHLO mailer.example.com
    250-banner response
    250-ENHANCEDSTATUSCODES
    250-PIPELINING
    250-8BITMIME
    250-STARTTLS
    MAIL FROM: foo@example.com
    250 2.1.0 Sender ok
    RCPT TO: bar@example.com
    250 2.1.5 Recipient ok
    DATA
    550-5.7.1 [10.10.10.10] Mail from this IP has been blacklisted due to user
    550-5.7.1 complaints.  Please visit our website to get de-listed
    554 5.0.0 Service unavailable
    and is normally warning you that your attempt to send has resulted in a failure because you are blacklisted somewhere.
    Checking your MTA logs normally will give you the entire message (the 550 and 554 response).
     
  17. zoldos

    zoldos Well-Known Member

    Yes I've confirmed that my IP has been blacklisted by spamhaus and I've requested to be removed. But the real question is, why does my non-XF site send e-mails just fine on the same domain/IP/server?
     
  18. Tracy Perry

    Tracy Perry Well-Known Member

    What do you mean "sends just fine"? If you are blocked by the receiver, it doesn't matter what script it is... you are going to get blocked. The script is not going to get you around that (unless you are using SMTP on it to send your outbound mail via another service).
    Have you actually checked your MTA logs (if you are on a VPS/Dedi)? I'm sure you will find that no matter which site is sending - if it's going to the same domain, it's going to be blocked. Just so happens that XF may have better logging of the error.
     
  19. zoldos

    zoldos Well-Known Member

    My other site is a link directory. Whenever I submit a link to it, I get an e-mail. These e-mails were being sent regardless. In my VPS server's mail log, I noticed I was blacklisted on spamhaus. Not sure why XF wouldn't send mails, but the link directory did.

    In any case, it's now fixed (I was to remove myself from the blacklist).
     
  20. teletubbi

    teletubbi Active Member

    Do you use an external Email address for this or your own server?
     

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