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XF 1.4 First problem with the forum. Post not showing anything. Blank browser screen!?

Discussion in 'XenForo Questions and Support' started by flowerpot132, Feb 11, 2015.

  1. flowerpot132

    flowerpot132 Formerly mugtree

    Weird. But when I click on some thread titles the page shows nothing, as in the whole page is blank white. Only happens on some and can't work out why. Any ideas, much appreciated.

    It may have started when I filtered the discussion by views to see which posts had the most views, I then clicked on the top one and that is when I saw nothing. Might not be related, but thought I would mention it.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Can you post some links to these threads?
     
  3. SneakyDave

    SneakyDave Well-Known Member

    Normally, that means you have a PHP error. Check your web server logs to find out

    Or see if you have server errors in your admin area.
     
  4. Digital Doctor

    Digital Doctor Well-Known Member

  5. flowerpot132

    flowerpot132 Formerly mugtree

    The forum is private so not much point in sending links as you wouldn't be able to see the thread anyway?
     
  6. flowerpot132

    flowerpot132 Formerly mugtree

    Chrome on PC.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

  8. flowerpot132

    flowerpot132 Formerly mugtree

    And all browsers. Just checked on firefox and IE
     
  9. flowerpot132

    flowerpot132 Formerly mugtree

    Ok run health check and says:

    File Health Check
    Potential Problems
    1. library/Waindigo/Listener/InitDependencies/20140612.phpFile does not contain expected contents.
    2. library/Waindigo/Listener/Template/20140612.phpFile does not contain expected contents.
    3. library/Waindigo/Listener/InitDependencies/20150101.phpFile does not contain expected contents.
    4. library/Waindigo/Listener/Template/20150101.phpFile does not contain expected contents.
    5. library/Waindigo/Listener/InitDependencies/20140722.phpFile does not contain expected contents.
    6. library/Waindigo/Listener/Template/20140722.phpFile does not contain expected contents.

    Server Error Logs
    No errors have been logged.
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    Those file issues are related to waindigo add-ons so you will have to contact the developer about that.

    I'm not sure that would cause certain threads to show blank pages though.

    Have you tried editing config.php to show errors as it states in the FAQ?
     
  11. flowerpot132

    flowerpot132 Formerly mugtree

    I'm not technical so only does the no technical things from your FAQs list. Shall I disable waindigo stuff then?
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to contact the developer for the issues related to the add-ons.
     
  13. flowerpot132

    flowerpot132 Formerly mugtree

    Ok I have disabled those addons and not fixed the problem. Shall I pm you details?
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    You need to do some checks as listed in the FAQ and also the server error log.

    If you don't know how to do that, your host should be able to help.
     
  15. flowerpot132

    flowerpot132 Formerly mugtree

    Not sure on all that. I'm still under the first year support for the licence. Is this the support?
     
  16. Martok

    Martok Well-Known Member

    The purchased support is ticket support. This is general community support that the devs and moderators also respond to. No matter, you're still expected to carry out some troubleshooting yourself first, particularly when directed to do so by one of the XenForo team, ticket support doesn't mean they will log in and fix every issue that is raised.
     
  17. flowerpot132

    flowerpot132 Formerly mugtree

    Ok cool, just checking. That's fine, but I'm not technical to do those checks and the first suggestion from Xenforo team was to pin it on addons. I have done all the checks I can do in the FAQs.
     
  18. Brogan

    Brogan XenForo Moderator Staff Member

    That's not correct.
    What I actually said was:
     
  19. flowerpot132

    flowerpot132 Formerly mugtree

    "Have you tried editing config.php to show errors as it states in the FAQ?"

    I am not technical so will need support on that, and everything else on the FAQs.
     
  20. Brogan

    Brogan XenForo Moderator Staff Member

    It states exactly what you need to do in the FAQ.

    4. I see a blank page, is there any way of seeing more details to identify the cause of the problem?
    A blank page is sometimes due to a suppressed error. Edit the library/config.php file and add the following:
    PHP:
    ini_set('display_errors'true);
    Or if you are on an Apache server, add this to the .htaccess file:
    Code:
    php_value display_errors 1
     
    Martok and SneakyDave like this.

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