CTXMedia
Well-known member
This weekend a banned member of one of my forums emailed me with the thread title from our private moderators forum.
This is on the back of a particularly difficult weekend which has resulted in several bans (which I can only assume hasn't been seen as fair by all of the moderators).
I've checked everything possible and I don't think he's actually had access to the private forum, just been told the details (by a moderator) of the particular thread concerning him (I believe he would have gone to town if he'd genuinely had access!).
I've asked for the moderator concerned to contact me privately and discuss why they felt they needed to share the info (I just want to understand, and if needed, make changes to ensure it doesn't happen again) - but if they don't it leaves me in rather a predicament:
How can I trust my moderators again without replacing each and every one of them?
I've always been honest and up-front with my mod team and they've always been able to say what they think, even if that goes against everyone else (it's never held against them) so it has come as a bit of a surprise.
They are a great team and a good deal of the board's success goes to them for their fair and consistent moderating, so I really don't want to trash the current team/setup, but without knowing who broke the trust it is difficult to carry on as before without the possibility of more information being leaked.
Have you ever been in a similar situation, and what did you do to address it?
Cheers,
Shaun
This is on the back of a particularly difficult weekend which has resulted in several bans (which I can only assume hasn't been seen as fair by all of the moderators).
I've checked everything possible and I don't think he's actually had access to the private forum, just been told the details (by a moderator) of the particular thread concerning him (I believe he would have gone to town if he'd genuinely had access!).
I've asked for the moderator concerned to contact me privately and discuss why they felt they needed to share the info (I just want to understand, and if needed, make changes to ensure it doesn't happen again) - but if they don't it leaves me in rather a predicament:
How can I trust my moderators again without replacing each and every one of them?
I've always been honest and up-front with my mod team and they've always been able to say what they think, even if that goes against everyone else (it's never held against them) so it has come as a bit of a surprise.
They are a great team and a good deal of the board's success goes to them for their fair and consistent moderating, so I really don't want to trash the current team/setup, but without knowing who broke the trust it is difficult to carry on as before without the possibility of more information being leaked.
Have you ever been in a similar situation, and what did you do to address it?
Cheers,
Shaun