Error while logging into user forum

[ACC]

We often face the error ( screenshot attached) when we log into the user forum.
It does not happen always but sometimes.

Please can anyone advise a solution.

Thanks.

 

[Chris D]

You need to make sure your forum account is associated with your license (log in to the Customer Area).

Then you need to post your thread here: http://xenforo.com/community/forums/troubleshooting-and-problems.24/

Also, can you verify if you have purchased XenForo Branding Removal? The XenForo Copyright appears to be missing from your forum.

 

[Paul B]

As stated, please associate your forum user name with your license and post in the correct forum for support.