Emailing Mass Users produces an error.


Active member
I'm getting this error when sending a mass email.

Server error

The website encountered an error while retrieving /admin.php?users/email-send. It may be down for maintenance or configured incorrectly.

Here are some suggestions:

  • Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

I have 233 in the list. My normal forum emails work fine. Any idears.


XenForo moderator
Staff member
Do you have any email limits in place at the server level?
Are you on shared hosting or a VPS?


Active member
Can't find anything that gives a limit to the emails being sent from the server.

[Fri Apr 29 00:59:16 2011] [error] [client] PHP Fatal error: Maximum execution time of 60 seconds exceeded in \library\Zend\Mail\Protocol\Abstract.php on line 364, referer: /admin.php?users/email

Nothing in the Xenforo log.


Active member
I got it working in the end. The time out was not long enough in my php.ini

I change it from 60 seconds -> 360 Seconds which is 6 minutes.

max_execution_time = 360 ; Maximum execution time of each script, in seconds
max_input_time = 360; Maximum amount of time each script may spend parsing request data

This may help someone else. :whistle: