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Emailing Mass Users produces an error.

Discussion in 'Troubleshooting and Problems' started by TazDevilLooney, Apr 29, 2011.

  1. TazDevilLooney

    TazDevilLooney Active Member

    I'm getting this error when sending a mass email.

    Server error

    The website encountered an error while retrieving /admin.php?users/email-send. It may be down for maintenance or configured incorrectly.

    Here are some suggestions:

    • Reload this web page later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

    I have 233 in the list. My normal forum emails work fine. Any idears.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any email limits in place at the server level?
    Are you on shared hosting or a VPS?
     
  3. TazDevilLooney

    TazDevilLooney Active Member

    1. I would not know.
    2. My own server.

    Were would i check this. Apache server.
     
  4. TazDevilLooney

    TazDevilLooney Active Member

    Is there anyway of sending it in smaller groups?
     
  5. TazDevilLooney

    TazDevilLooney Active Member

    Can't find anything that gives a limit to the emails being sent from the server.

    [Fri Apr 29 00:59:16 2011] [error] [client xxx.xxx.xxx.xx] PHP Fatal error: Maximum execution time of 60 seconds exceeded in \library\Zend\Mail\Protocol\Abstract.php on line 364, referer: /admin.php?users/email

    Nothing in the Xenforo log.
     
  6. TazDevilLooney

    TazDevilLooney Active Member

    I got it working in the end. The time out was not long enough in my php.ini

    I change it from 60 seconds -> 360 Seconds which is 6 minutes.

    max_execution_time = 360 ; Maximum execution time of each script, in seconds
    max_input_time = 360; Maximum amount of time each script may spend parsing request data

    This may help someone else. :whistle:
     

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