XF 1.5 Email Issue

Sidradi

Member
Hi xf Staff,

I have an issue when an email must be send :

Code:
#0 /customers/5/7/d/ensa-support.com/httpd.www/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 /customers/5/7/d/ensa-support.com/httpd.www/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Sendmail))
#3 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
#4 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Model/UserConfirmation.php(210): XenForo_Mail->send('sidradi@outlook...', 'test')
#5 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/ControllerAdmin/User.php(948): XenForo_Model_UserConfirmation->processUserModeration(Array, 'reject', true, 'je t'aime')
#6 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/FrontController.php(351): XenForo_ControllerAdmin_User->actionModeratedUpdate()
#7 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#8 /customers/5/7/d/ensa-support.com/httpd.www/admin.php(13): XenForo_FrontController->run()
#9 {main}
État de la demande
array(3) {
  ["url"] => string(60) "http://www.ensa-support.com/admin.php?users/moderated/update"
  ["_GET"] => array(1) {
    ["users/moderated/update"] => string(0) ""
  }
  ["_POST"] => array(2) {
    ["users"] => array(1) {
      [12] => array(3) {
        ["action"] => string(6) "reject"
        ["reject_reason"] => string(9) "je t'aime"
        ["notify"] => string(1) "1"
      }
    }
    ["_xfToken"] => string(8) "********"
  }
}
So all my members doesn't recieve any mails !
 

wang

Well-known member
Did you install any add on or did this happen by itself? Can you disable all add ons and have another go at sending emails?
 

Brogan

XenForo moderator
Staff member
You haven't posted the actual error message but my guess is it's going to be something like
Code:
Zend_Mail_Transport_Exception: Email to example@test.com failed: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137
If so, you are using the PHP mail function so XenForo passes the email to sendmail or the equivalent on the server.

The failure is at the server level, you can check the server mail log to see why it is failing.

Your host should be able to help with that.
 

Sidradi

Member
You haven't posted the actual error message but my guess is it's going to be something like
Code:
Zend_Mail_Transport_Exception: Email to example@test.com failed: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137
If so, you are using the PHP mail function so XenForo passes the email to sendmail or the equivalent on the server.

The failure is at the server level, you can check the server mail log to see why it is failing.

Your host should be able to help with that.
I really don't know where to find the error log !
So how will my host help me ?
I have the same issue in another host : OVH :/
 

Tracy Perry

Well-known member
I really don't know where to find the error log !
Your forum control panel -> Tools -> Server Error Log
Then copy the entire stuff, including the data in the head of it (what is important - and it will be similar to what Brogan related).

Screen-Shot-2015-12-16-at-2.01.45-PM.jpg
 

Sidradi

Member
This is it :

Code:
Zend_Mail_Transport_Exception: Email to Adnan.amrani@gmail.com failed: Unable to send mail. mail(): Policy restriction in effect. The fifth parameter is disabled on this system - library/Zend/Mail/Transport/Sendmail.php:137
Généré par: Compte inconnu, Hier à 23:13
Trace de la pile
#0 /customers/b/1/b/encg-fib.com/httpd.www/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 /customers/b/1/b/encg-fib.com/httpd.www/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Sendmail))
#3 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
#4 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Model/UserConfirmation.php(241): XenForo_Mail->send('Adnan.amrani@gm...', 'Adnan amrani')
#5 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/ControllerPublic/LostPassword.php(84): XenForo_Model_UserConfirmation->sendPasswordResetRequest(Array)
#6 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_LostPassword->actionLost()
#7 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#8 /customers/b/1/b/encg-fib.com/httpd.www/index.php(13): XenForo_FrontController->run()
#9 {main}
État de la demande
array(3) {
  ["url"] => string(42) "http://www.encg-fib.com/lost-password/lost"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(3) {
    ["username_email"] => string(22) "adnan.amrani@gmail.com"
    ["g-recaptcha-response"] => string(974) "03AHJ_VuvxKlUAgBviXyc9cOp_NDnJWlPZanBC7m4x5Gg1G3BkPGE2ztkofD6PIFzwq0OfaeKo6mEYP_5KNvN0opzeXkx7S10ElZ0NDl9wGp_hzuzeonuAF8AMKHF1WXRpoOkQc2uP-cxbHaGSQRL9nNk_Fm2bGQHWybfMgQUH-ywStmQ35LXTEO8qusX4StFDWYxl1jcN0ETb89SffReHTRvOG7c5hl4G_3pVluZtzfifmMT1CriURTzWXAHffJ3yw2TS2iNbdQP-LiGSUztyr7brLtMW_fOOt8wpjyzmSHfyPYQGC8eHMSLa2torRkHdwt2SnRYy1iHa5AsH8MgfLs970KWY86GiQMDYnlD4TPsLvSWZF5E9WDiUCKKJ8wqcct_JIfVl0n6zKknrb7Eg4AT_gM-qCNaWh3PyII_m6THqcmxgXz1ddSRl5xdweKcETy_vLXhuQYoTWi4efm-rktrRK21HIBEYiN3cJR_4_Xhf3iwMPP_HfzVaB8vhZ2B7iVaWJE00wnexLa931l1tSe9XoTi_liVgaZLZqOQhSU7DXGaq7YV1FOFetWb7oRCvGiRLO-olcz3TdVQnHWTHqKPOzusUCCOxdaD3aFEAfnWqIB74EcUW4_FlUkjKab7MKhLg9DsLpy4rQ0eGtoHyMUh3BZfu8G0utuUn1d8yFO7wABTGkI77u_Qnt4LfyvbV_CdBJjNMlWvu95mgpPYXK8JZGBqBbu6t6eRkA3yMYlDSMuU8sISU0aX2azagkV008ujLMuv05dbb1u3zhB2v6ixze_hh7S-wHOwOMbVwbz7-WGASHsoA_8qFoWc7YqzLFzIoB7McCj-XkKNkTUgM7LRFGUip_if47esSt7k2H-pcR4QGyxqaKTt75O4C7Om6kNwZfNEJoc7fVltiLeQHj7YUpYGtnS4zd_B8UynRXkvjcN-4FRCn5_S25UQuuuvocJMsSWHCRIm7"
    ["_xfToken"] => string(8) "********"
  }
}
 

Sidradi

Member
You're likely going to have to contact your host for support then.
Ok in another host i had this message as error, should i still have to contact them to fix this kind of issue ?

Code:
Zend_Mail_Protocol_Exception: Email to xxxxxxxxxx@hotmail.fr failed (after retry): sorry, too many emails [mail428] (#5.7.1) -library/Zend/Mail/Protocol/Abstract.php:431
Généré par: Compte inconnu, Hier à 11:45
 

Tracy Perry

Well-known member
Zend_Mail_Protocol_Exception: Email to xxxxxxxxxx@hotmail.fr failed (after retry): sorry, too many emails
Sounds like you have hit the limit that your host has set for the # of emails that you can send from that account. Are you by chance on shared hosting?
How many emails a day are you sending and how many does your host allow to be sent?
 
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