1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

XF 1.5 Email Issue

Discussion in 'XenForo Questions and Support' started by Sidradi, Dec 15, 2015.

  1. Sidradi

    Sidradi Member

    Hi xf Staff,

    I have an issue when an email must be send :

    Code:
    #0 /customers/5/7/d/ensa-support.com/httpd.www/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
    #1 /customers/5/7/d/ensa-support.com/httpd.www/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #2 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Sendmail))
    #3 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #4 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/Model/UserConfirmation.php(210): XenForo_Mail->send('sidradi@outlook...', 'test')
    #5 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/ControllerAdmin/User.php(948): XenForo_Model_UserConfirmation->processUserModeration(Array, 'reject', true, 'je t'aime')
    #6 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/FrontController.php(351): XenForo_ControllerAdmin_User->actionModeratedUpdate()
    #7 /customers/5/7/d/ensa-support.com/httpd.www/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #8 /customers/5/7/d/ensa-support.com/httpd.www/admin.php(13): XenForo_FrontController->run()
    #9 {main}
    État de la demande
    array(3) {
      ["url"] => string(60) "http://www.ensa-support.com/admin.php?users/moderated/update"
      ["_GET"] => array(1) {
        ["users/moderated/update"] => string(0) ""
      }
      ["_POST"] => array(2) {
        ["users"] => array(1) {
          [12] => array(3) {
            ["action"] => string(6) "reject"
            ["reject_reason"] => string(9) "je t'aime"
            ["notify"] => string(1) "1"
          }
        }
        ["_xfToken"] => string(8) "********"
      }
    }
    So all my members doesn't recieve any mails !
     
  2. wang

    wang Well-Known Member

    Did you install any add on or did this happen by itself? Can you disable all add ons and have another go at sending emails?
     
  3. Brogan

    Brogan XenForo Moderator Staff Member

    You haven't posted the actual error message but my guess is it's going to be something like
    Code:
    Zend_Mail_Transport_Exception: Email to example@test.com failed: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137
    If so, you are using the PHP mail function so XenForo passes the email to sendmail or the equivalent on the server.

    The failure is at the server level, you can check the server mail log to see why it is failing.

    Your host should be able to help with that.
     
  4. Sidradi

    Sidradi Member

    I really don't know where to find the error log !
    So how will my host help me ?
    I have the same issue in another host : OVH :/
     
  5. Tracy Perry

    Tracy Perry Well-Known Member

    Your forum control panel -> Tools -> Server Error Log
    Then copy the entire stuff, including the data in the head of it (what is important - and it will be similar to what Brogan related).

    Screen-Shot-2015-12-16-at-2.01.45-PM.jpg
     
  6. Sidradi

    Sidradi Member

    This is it :

    Code:
    Zend_Mail_Transport_Exception: Email to Adnan.amrani@gmail.com failed: Unable to send mail. mail(): Policy restriction in effect. The fifth parameter is disabled on this system - library/Zend/Mail/Transport/Sendmail.php:137
    Généré par: Compte inconnu, Hier à 23:13
    Trace de la pile
    #0 /customers/b/1/b/encg-fib.com/httpd.www/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
    #1 /customers/b/1/b/encg-fib.com/httpd.www/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #2 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Sendmail))
    #3 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #4 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/Model/UserConfirmation.php(241): XenForo_Mail->send('Adnan.amrani@gm...', 'Adnan amrani')
    #5 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/ControllerPublic/LostPassword.php(84): XenForo_Model_UserConfirmation->sendPasswordResetRequest(Array)
    #6 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_LostPassword->actionLost()
    #7 /customers/b/1/b/encg-fib.com/httpd.www/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #8 /customers/b/1/b/encg-fib.com/httpd.www/index.php(13): XenForo_FrontController->run()
    #9 {main}
    État de la demande
    array(3) {
      ["url"] => string(42) "http://www.encg-fib.com/lost-password/lost"
      ["_GET"] => array(0) {
      }
      ["_POST"] => array(3) {
        ["username_email"] => string(22) "adnan.amrani@gmail.com"
        ["g-recaptcha-response"] => string(974) "03AHJ_VuvxKlUAgBviXyc9cOp_NDnJWlPZanBC7m4x5Gg1G3BkPGE2ztkofD6PIFzwq0OfaeKo6mEYP_5KNvN0opzeXkx7S10ElZ0NDl9wGp_hzuzeonuAF8AMKHF1WXRpoOkQc2uP-cxbHaGSQRL9nNk_Fm2bGQHWybfMgQUH-ywStmQ35LXTEO8qusX4StFDWYxl1jcN0ETb89SffReHTRvOG7c5hl4G_3pVluZtzfifmMT1CriURTzWXAHffJ3yw2TS2iNbdQP-LiGSUztyr7brLtMW_fOOt8wpjyzmSHfyPYQGC8eHMSLa2torRkHdwt2SnRYy1iHa5AsH8MgfLs970KWY86GiQMDYnlD4TPsLvSWZF5E9WDiUCKKJ8wqcct_JIfVl0n6zKknrb7Eg4AT_gM-qCNaWh3PyII_m6THqcmxgXz1ddSRl5xdweKcETy_vLXhuQYoTWi4efm-rktrRK21HIBEYiN3cJR_4_Xhf3iwMPP_HfzVaB8vhZ2B7iVaWJE00wnexLa931l1tSe9XoTi_liVgaZLZqOQhSU7DXGaq7YV1FOFetWb7oRCvGiRLO-olcz3TdVQnHWTHqKPOzusUCCOxdaD3aFEAfnWqIB74EcUW4_FlUkjKab7MKhLg9DsLpy4rQ0eGtoHyMUh3BZfu8G0utuUn1d8yFO7wABTGkI77u_Qnt4LfyvbV_CdBJjNMlWvu95mgpPYXK8JZGBqBbu6t6eRkA3yMYlDSMuU8sISU0aX2azagkV008ujLMuv05dbb1u3zhB2v6ixze_hh7S-wHOwOMbVwbz7-WGASHsoA_8qFoWc7YqzLFzIoB7McCj-XkKNkTUgM7LRFGUip_if47esSt7k2H-pcR4QGyxqaKTt75O4C7Om6kNwZfNEJoc7fVltiLeQHj7YUpYGtnS4zd_B8UynRXkvjcN-4FRCn5_S25UQuuuvocJMsSWHCRIm7"
        ["_xfToken"] => string(8) "********"
      }
    }
    
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Uncheck the -f parameter option.
     
  8. Sidradi

    Sidradi Member

    I did so, but, when i tried to recieve an email for last password on my email, it didn't work :/
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    You're likely going to have to contact your host for support then.
     
    Sidradi likes this.
  10. Sidradi

    Sidradi Member

    Thanks for you time and support :)
     
  11. Sidradi

    Sidradi Member

    Ok in another host i had this message as error, should i still have to contact them to fix this kind of issue ?

    Code:
    Zend_Mail_Protocol_Exception: Email to xxxxxxxxxx@hotmail.fr failed (after retry): sorry, too many emails [mail428] (#5.7.1) -library/Zend/Mail/Protocol/Abstract.php:431
    Généré par: Compte inconnu, Hier à 11:45
     
  12. Tracy Perry

    Tracy Perry Well-Known Member

    Sounds like you have hit the limit that your host has set for the # of emails that you can send from that account. Are you by chance on shared hosting?
    How many emails a day are you sending and how many does your host allow to be sent?
     

Share This Page