XF 1.5 Email Error

[Mr Lucky]

I got this error:

Zend_Mail_Protocol_Exception: Email to xxxx@xxxxxx.ws failed (after retry): Connection refused - library/Zend/Mail/Protocol/Abstract.php:277
Generated By: Unknown Account, Yesterday at 8:12 PM
Stack Trace
#0 /home/xxxxx/public_html/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('tcp://smtp.spar...')
#1 /home/xxxxx/public_html/library/Zend/Mail/Transport/Smtp.php(216): Zend_Mail_Protocol_Smtp->connect()
#2 /home/xxxxx/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 /home/xxxxx/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#4 /home/xxxxx/public_html/library/XenForo/Model/MailQueue.php(91): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 /home/xxxxx/public_html/library/XenForo/Deferred/MailQueue.php(10): XenForo_Model_MailQueue->runMailQueue(7.99999904633)
#6 /home/xxxxx/public_html/library/XenForo/Model/Deferred.php(295): XenForo_Deferred_MailQueue->execute(Array, Array, 7.99999904633, '')
#7 /home/xxxxx/public_html/library/XenForo/Model/Deferred.php(429): XenForo_Model_Deferred->runDeferred(Array, 7.99999904633, '', false)
#8 /home/xxxxx/public_html/library/XenForo/Model/Deferred.php(374): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
#9 /home/xxxxx/public_html/deferred.php(23): XenForo_Model_Deferred->run(false)
#10 {main}
Request State
array(3) {
  ["url"] => string(37) "http://domain.com/deferred.php"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(4) {
    ["_xfRequestUri"] => string(64) "/threads/red-kites-other-birds-wildlife-in-general.11887/page-57"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
    ["_xfResponseType"] => string(4) "json"
  }
}

Can someone please tell me what this means?

The user says she is receiving notifications.

The user says their email is fine, and a test email to that address appears to be fine.

Thanks

 

[TPerry]

Looks like your SMTP server (SparkPost?) refused the connection from your server.

 

[Mr Lucky]

Looks like your SMTP server (SparkPost?) refused the connection from your server.

Thanks ... So does that mean it's just a glitch in sparkpost as opposed to a bad email address?

 

[Paul B]

There's a guide here which deals with the most common errors: https://xenforo.com/community/resources/email-troubleshooting-guide.5086/

 

[TPerry]

If it was a bad email, you would typically get a different error - but odds are NOT from the ACP as you hand the mail off to your SMTP server, which would be responsible for any logs of a refusal of acceptance of delivery (unless you are using the bounce feature). What yours shows is an error of the connection from your server to your SMTP provider. If this is a one time deal, it's probably not a worry. If you see many of them then there is an issue that needs to be resolved.

 

[m1ne]

Have you opened up port 2525? (or whichever you used)

 

[Mr Lucky]

If it was a bad email, you would typically get a different error - but odds are NOT from the ACP as you hand the mail off to your SMTP server, which would be responsible for any logs of a refusal of acceptance of delivery (unless you are using the bounce feature). What yours shows is an error of the connection from your server to your SMTP provider. If this is a one time deal, it's probably not a worry. If you see many of them then there is an issue that needs to be resolved.

No, this seems to be a one-off. I've been using Sparkpost for a couple of weeks and no complaints or errors until this one.

Have you opened up port 2525? (or whichever you used)

I have port 587 in the ACP settings, I'm not sure what you mean by "opened up?"

 

[m1ne]

Either in iptables or any firewall manager you use. You need to allow port 587 on tcp protocol for outgoing connections.

 

[Mr Lucky]

Either in iptables or any firewall manager you use. You need to allow port 587 on tcp protocol for outgoing connections.

I appreciate the help but, er, sorry. I have no idea what any of that means

 

[m1ne]

If it's shared hosting or managed vps, they'll do it for you.

 

[MattW]

That port is already open, as it's the standard outbound port.

 

[Mr Lucky]

Thanks Matt!