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XF 1.4 E-mail unavailability

Discussion in 'Troubleshooting and Problems' started by Silivistras, Dec 28, 2015.

  1. Silivistras

    Silivistras Member

    A few days before there was an interruption of my forum operation. After restoration started another problem concerning the e-mailing operation. Now the forum email seems not to work and every notice returns as a failure message. In one day i have more than 800+ undeliverable e-mails ... f.e.

    "This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    retry time not reached for any host after a long failure period"

    And follows the content of the notice.

    Host informed me three days ago to change the current nameservers with some new ones. I haven't change them yet, is this possible to cause this problem?

    There is a big problem because many members get informed by email notices for replies, watching threads, etc and when they see that they have posts without noticing they are complaining.

  2. Digital Doctor

    Digital Doctor Well-Known Member

    Silivistras likes this.
  3. Tracy Perry

    Tracy Perry Well-Known Member

    Is this a shared hosting provider, VPS or dedi?
    I'm going to assume you are using the PHP mail option. Have you checked your MTA logs to see if they have any further errors in them?
  4. Silivistras

    Silivistras Member

    The hosting is shared. I use my hotmail account to receive emails from my forum in a specific folder. How could i see those MTA logs?
  5. Tracy Perry

    Tracy Perry Well-Known Member

    On shared you typically can't see them. You will need to contact your hosting provider to get them to research it.
  6. The Forum Heroes

    The Forum Heroes Well-Known Member

  7. The Forum Heroes

    The Forum Heroes Well-Known Member

    Anyway, since you refuse to change to the name servers I gave you. I went into the old DNS servers and made zone changes for your site to what the correct settings should now be, which would have already been correct had you made the changes I told you to and your mail is now routing again. Frankly, I still don't get why you refuse any help I try to offer you and instead run to the forum here to create a topic that no one but me could fix for you anyway. Please be for-warned though, by refusing to update your name servers to the change announcement made 3 days ago, When the current name server IPs your using are returned to ARIN, your DNS will not work until you do so.
    Amaury and Tracy Perry like this.
  8. Amaury

    Amaury Well-Known Member

    @Mike Edge, how long do people have until their DNS doesn't work?
  9. The Forum Heroes

    The Forum Heroes Well-Known Member

    Mid Jan, 2016.
    Amaury likes this.
  10. Silivistras

    Silivistras Member

    I never refused to change the nameservers. I have sent you three emails asking you some things, including question about the new nameservers and you never answered. Maybe you should better check your inbox. Here is my first email without answer from you ...

    From: Silivistras George
    Sent: Sunday, December 27, 2015 9:33:52 PM
    To: mike edge
    Cc: xxxx

    So, you suggest me to rename the custom nameservers now?
    Are you taking backup and if yes, how often?
    About the mail issue i dont think is just a warning because many people have their mails active and complain that they do not receive notices. Anyway, if you can do something, please do it.
    Could you give me some information (specs) regarding the specific current host package that you are offer to us? Sorry if you had allready done this at past, there are a lot of mails and i am afraid i missed that info.
    Also, if its not a problem when you are replying to me, make a reply all to get informed also my colleagues.


    Here is my second email without answer ...

    From: Silivistras George
    Sent: Monday, December 28, 2015 8:07:08 AM
    To: mike edge
    Cc: xxxx

    You did not answer to bellow questions. Please do.
    Today morning i found 632 undelivered emails to my account. Could you do something for that? The problem started from the last interruption 4 days ago.

    Here is my third email also without answer ...

    From: Silivistras George
    Sent: Monday, December 28, 2015 12:24:14 PM
    To: mike edge
    Cc: xxxx

    Please also answer to bellow questions...

    As you can see from the times and dates i tried to ask help from you that never arrived, so i had to do something. I will change the nameservers right now. Please, be kind enough to answer me by emailing to other questions about back up and hosting server package. Although, i would like to thank you for your actions in order to cease the problem. Also, i would like to send many thanks to AndyB for his help.
    Last edited: Dec 29, 2015
  11. The Forum Heroes

    The Forum Heroes Well-Known Member

    I replied several times, only to be asked again if I suggest you change them again, maybe you were missing my messages.. Really, if you think about it.. Why would I send out a notice to do so to all clients if it was not intended to be really changed? Furthermore you even said in this thread you were informed to do so.. So again, I'm confused why you didn't do so.

    Please remove my e-mail addresses from your "To:" too please, I already receive enough spam, I don't need it mined from here as well.
  12. The Forum Heroes

    The Forum Heroes Well-Known Member

    Also, checking my e-mail I even told you it was ok to leave off NS6 since your register only supports up to 5 name servers..

    Date: Sun, 27 Dec 2015 14:33:21 -0600

    Hi ya,

    Yes, you can leave off NS6, which is our new name server in Tokyo.
  13. Silivistras

    Silivistras Member

    From the same reason that this man asked. That's why.
  14. The Forum Heroes

    The Forum Heroes Well-Known Member

    He only asked as his situation is very unique. It had nothing to do with not being sure if it should really be done or not.
  15. Amaury

    Amaury Well-Known Member

    Well, I already knew from Mike's conversation the other day. I was just asking how long we have because @Nights has been busy and hasn't been on to do it, and he's the only one who can.
    Silivistras likes this.
  16. Silivistras

    Silivistras Member

    You are playing with words now ... and my mother language is not English to follow you ;)
  17. Silivistras

    Silivistras Member

    Ok lets say you are right and i am wrong.
    Why you didn't answer me about hosting package and back up?
  18. The Forum Heroes

    The Forum Heroes Well-Known Member

    I did, not sure why you didn't receive it other then maybe hotmail's fault as it's pretty common knowledge hotmail/live suck :D I'll reply again now.

    Meanwhile, go update your DNS to the name servers in your notice ;)
  19. Silivistras

    Silivistras Member

    I did it already...
    And something else, you inform people (customers) for an upgrade through xenforo community email. Why is that?
  20. The Forum Heroes

    The Forum Heroes Well-Known Member

    PMs on xenforo have always been the purfured method of contact for a majority of our clients. Even back when we offered a support ticket system, it never got used, most still just PM'd me here. A few text me to my cell, but in all honesty your about my only client while likes to use e-mail for support issues.

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