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Do you inform members when you delete their content?

Discussion in 'Forum Management' started by CyclingTribe, Aug 8, 2015.

  1. CyclingTribe

    CyclingTribe Well-Known Member

    I curious to know how other forum owners/managers deal with deleting moderated content.

    Do you inform the member who's content you are deleting?

    If so, what method or methods do you use to inform them; alert, post in thread, PM, email, etc.?

    Cheers,
    Shaun :D
     
  2. Jake B.

    Jake B. Well-Known Member

    XenForo automatically sends an alert (assuming you want it to) when you delete someone's post. :)
     
  3. Alteran Ancient

    Alteran Ancient Well-Known Member

    I have a policy set up with my forum's moderators to be as transparent as possible. This means that when they take action against a user's content, they will inform them.

    If a user has made a genuine mistake a made a bad judgement call, then how else are they going to learn? Or, how will more disruptive users know that the moderation team won't allow them to run amok?
     
    wedgar likes this.
  4. FredC

    FredC Well-Known Member

    We moderate as stealthy as possible.. At the same time ive never used any of the newer built in moderation tools for members either.. If you cant tow the line your not welcome.. No warnings are ever issued, your just gone.. Either you fit in or you don't.. Of course im aware this isnt a one size fits all model but it has served my community well over the years..

    But to be fair we do inform senior contributing members of actions such as Deleting content.. However we have a strict policy against staff editing member content. I prefer my staff to delete entire posts with content that breaks the forums TOS.. over editing offending materiel.. Ive noticed this approach seems to alleviate some of that nonsense.. A member will be more careful with a one line dig in an otherwise well thought out post/thread if he/she knows we will just delete the entire thing long before a single line would ever be considered for removal.. The only exception here would be if the member requests the edit after their time limit has expired (30 minutes)..
     
  5. BassMan

    BassMan Well-Known Member

    Spammers are deleted without warning. Otherwise I like soft method, always contact user and discuss about a problem if possible.

    I always bet on friendliness.
     
  6. FredC

    FredC Well-Known Member

    Yeah i also should have clarified that nothing is ever hard deleted except spam..
     
  7. Mr Lucky

    Mr Lucky Well-Known Member

    I always let them know. When deleting you include the notification message of course so it's automatic. But if I have to edit someone's post I'll PC them to say why.

    It's a way to (1) educate about your forum policy (2) just plain courteous and (3) both of those
     
    wedgar likes this.
  8. CyclingTribe

    CyclingTribe Well-Known Member

    Okay, thanks - do the notifications generate arguments or disagreements with members? [ No / occasionally / regularly / constantly ]

    Also, do any of you run forums with 1,000+ active daily members, and if so how do you time-manage responding to the arguments that start as a result of moderating people's content?
     

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