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XF 1.3 delete all messages by a spammer

Discussion in 'Troubleshooting and Problems' started by drastic, Mar 23, 2014.

  1. drastic

    drastic Well-Known Member

    had a spammer get through and blast 500 messages on my forum today.

    how can i delete them and ALL their messages in the fastest way possible?
  2. Brogan

    Brogan XenForo Moderator Staff Member

    drastic likes this.
  3. drastic

    drastic Well-Known Member

    i'm logged in as an admin, but when i click on his profile card, there's no spam management options.

    i've pressed YES on every option for the admin group.

    also have most things enabled in the spam management options screen.

    this doesn't show up for me...

  4. Brogan

    Brogan XenForo Moderator Staff Member

    As it explains on the help page, you may need to change the criteria in the ACP.

    It's also a moderator function, not administrator.
  5. drastic

    drastic Well-Known Member

    not sure what criteria to change.

    logged in as admin, all permissions in admin group are set to "allow" .

    spam management options are pretty much set at default or all yes.

    i cleared caches to see if that helped.

    i still get this...

  6. drastic

    drastic Well-Known Member

    oh man...ok...that explains it. i need to add myself as a moderator/admin - not just admin.

    trying now. thanks.
  7. Amaury

    Amaury Well-Known Member

    Change the criterion for posts.
  8. Brogan

    Brogan XenForo Moderator Staff Member

    You said the member has posted 500 messages.
    You will need to increase the threshold to above that.

  9. drastic

    drastic Well-Known Member

    no luck.

    added myself as super moderator, enabled all permissions. created a new user, added as moderator, all permissions a go - no luck.

    for some reason, i can't get the spam control options to appear.
  10. Brogan

    Brogan XenForo Moderator Staff Member

    You have an incorrect setting for either permissions or criteria then.
  11. drastic

    drastic Well-Known Member

    figured that, but i can't figure out where.

    i created two super moderators, with all permissions enabled...can't get the spam tool to appear.
  12. Brogan

    Brogan XenForo Moderator Staff Member

    Use Analyze Permissions to determine why it's not available.
  13. drastic

    drastic Well-Known Member


    I also added myself as a super moderator to the forum in the node tree.

    can't crack this can spam cleaner open!
  14. Brogan

    Brogan XenForo Moderator Staff Member

    What criteria do you have set?
  15. drastic

    drastic Well-Known Member

    i tried to ensure literally everything is set to yes/allow for the admin, then added it as a super moderator too.

    i'm not exactly sure where else to look.
  16. Brogan

    Brogan XenForo Moderator Staff Member

    What criteria do you have set for the Spam Cleaner?
  17. drastic

    drastic Well-Known Member

    oh. my. bad word here. god.

    i had a digit set to 0 and my font is so small that i didn't see the message regarding limits set to zero will not show the spam option.

    thanks a TON for helping me.

    Appreciate it.
    Last edited: Mar 24, 2014
  18. Brogan

    Brogan XenForo Moderator Staff Member

    Actually, setting the criteria to 0 makes it available at all times.
    drastic likes this.

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