Customer Care questions

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Hi, I bought a Xenforo licence yesterday and bought the $50 installation service about an hour ago. I'm wondering,

▪How long does it take for customer care to get back?

▪How long does installation take?

▪I applied for the installation service, as I am only on an Android phone and will not have a new desktop for another few weeks. Can the Xenforo installation service allow me to use it without the need for a desktop/ laptop for the foreseeable future?

Thank you for your help
Last edited:


XenForo moderator
Staff member
I think I know which account this is but to clarify, you need to associate your forum user name with your license here in order to access the customer forums:

I have already replied to your ticket regarding the installation, so we can continue there.
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