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Created Account Upgrade, but user group won't take.

Discussion in 'Styling and Customization Questions' started by Kevin J Cohen, May 8, 2012.

  1. Kevin J Cohen

    Kevin J Cohen Member

    When a user currently signs up for one of my upgraded accounts it keeps them under the user group Registered instead of the upgraded one.

    I went in and change registered to a display level 2, and the upgraded level 1. Any idea why its not working? Also if the main one says Registered and the sub says Upgraded it won't take either.

    Any known fix?
     
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Do you mean their user title isn't changing despite being successfully upgraded to the new group? In that case try rebuilding the user cache:

    Admin CP -> Tools -> Rebuild Caches -> Rebuild User Caches

    If the group itself isn't applying then you need to make sure the payment and callback are working. See my post here:

    http://xenforo.com/community/threads/problem-with-user-upgrades.30071/#post-344435

    And note that user upgrades add secondary group memberships. The primary group will still be Registered. That is normal.
     
  3. Kevin J Cohen

    Kevin J Cohen Member

    Oh okay, yeah the problem is when its a secondary group it won't allow the custom user titles to work. Is this normal or do I need to rebuild the user caches everyday?
     
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    It can work. It depends on the display priorities of the groups, not the primary / secondary status:

    Admin CP -> Users -> List User Groups -> [click the group] -> Display Styling Priority

    After changing the priorities you may need to rebuild the cache:

    Admin CP -> Tools -> Rebuild Caches -> Rebuild User Caches
     
  5. Kevin J Cohen

    Kevin J Cohen Member

    Good to go, thanks so much. I was searching everywhere for this info!
     

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