Why can’t the users convert the images to a smaller size before uploading? Or maybe increase upload size for the users?
What are the size of the images users are trying to load? ( dimensions and file size)
src/config.php file.$config['maxImageResizePixelCount'] = 20000000;20000000 is the default value. For you to be able to upload that image, you'd likely need to increase it to 28000000 or even 40000000 if you envisage images of that size being uploaded frequently (gives a bit of breathing space for even larger images to be uploaded).
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