1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Constant down times - need host suggestion

Discussion in 'Server Configuration and Hosting' started by NYCFC, Apr 26, 2014.

  1. NYCFC

    NYCFC Member

    image.jpg
    My website is going down about once a day with this error.
    I'm in constant contact with my host Eleven 2 about the issue. They just tell me "heavy server load it's back up now" a couple hours later.
    I can't have this as I'm getting 500+ hits a day with 30 people online at max times.
    Can anyone suggest a reliable host? I picked Eleven 2 because it was suggested here even though I've always had godaddy (mind you with no down time ever).
     
  2. RobParker

    RobParker Well-Known Member

    Nimbus hosting are very popular on here and offer superb support. They're not the cheapest though but you get what you pay for.
     
  3. NYCFC

    NYCFC Member

    Thanks for the suggestion. That's not on my end right? Internal server error would be from them?
     
  4. RobParker

    RobParker Well-Known Member

    The hardware isn't coping with what you're asking from it.

    It could be your end, e.g. If you have a particularly badly coded Addon that is causing loads of queries but it's more likely that it's something else on the shared server which simply can't handle everything being asked of it.

    If you want to try and persevere, ask them what is causing the server load. Is it your account or someone else's, etc.

    I'd suggest moving to a better host though.
     
  5. NYCFC

    NYCFC Member

    Yeah I looked at their server issues and they had 5 servers reported down yesterday. Now today mine is down... Again. I haven't had anything installed besides a skin since our inception.
     
  6. NYCFC

    NYCFC Member

    They have not responded to tickets all day. Has been about 5 hours and I can't access my cPanel either.
    I have a 2 day old server backup but that's not the same as a forum backup correct?
     
  7. RobParker

    RobParker Well-Known Member

    It depends what you have in the backup. The database is the key bit.
     
  8. NYCFC

    NYCFC Member

    Yes it's a database backup. Honestly this is some of the worst customer service I have experienced.
    They just say server overload it's back up and close the ticket.
     
  9. WSWD

    WSWD Well-Known Member

    If these are corresponding with not being able to access cPanel, then no, it's definitely not on your end. You can go into cPanel and view the error log, but you very likely won't find anything. Sounds like a completely overloaded server.
     
  10. NYCFC

    NYCFC Member

    Yeah they just got back to me (10 hours later) stating the servers are experiencing issues.
    I've purchased with Nimbus and will be migrating monday.
     
    RobParker likes this.
  11. WSWD

    WSWD Well-Known Member

    You do realize all their servers are in Europe right?
     
  12. NYCFC

    NYCFC Member

    Yes, but they said they host a lot of forums in the us and based on their speeds I will be fine.
    I do receive 20% of my visitors from the uk also.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    Unless you can count in milliseconds, it makes no difference.
     
  14. NYCFC

    NYCFC Member

    The important thing with a new forum for me is up time. I'm on page 2 with google on my keyword and was gaining visitors by the day and experiencing about 2 hours down time everyday.
     
  15. WSWD

    WSWD Well-Known Member

    How about over 1 second here to California? ;) Add large downloads to that and tell me it doesn't make a difference.
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    I'd go for 1 second over 2 hours down time any day.
     
  17. WSWD

    WSWD Well-Known Member

    Obviously. I'm just saying that your comment about milliseconds is completely baseless.
     
  18. Brogan

    Brogan XenForo Moderator Staff Member

    It's not.

    It's 1 second to you.
    It may be half a second to the highest paying members of his site.

    You have no idea.
     
  19. WSWD

    WSWD Well-Known Member

    Ok. ROFL

    Great silent edit, by the way. ;)
     
    Last edited: Apr 27, 2014
  20. NYCFC

    NYCFC Member

    I'm serving NYC primarily. It's a forum for NYCFC supporters. Yes we have people from other pars of the country that once lived in the NYC but primarily England as the funding club is Manchester City and NYC as that's where the new club is now.
    That's why I didn't mind it being England. Not THAT far from England.
     

Share This Page