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XF 1.1 Confirmation Emails

JpA

Active member
#1
Hi, for some reason no one on my website gets a email when they create account, I even tried it on a test account. Any one know why?
 

Jake Bunce

XenForo moderator
Staff member
#2
Try multiple different email addresses to ensure it's not a problem with one specific address. Check your spam folder. If the email is flagged as spam then check these things:

http://xenforo.com/community/resources/dealing-with-spam-filters.366/

If no email is getting through at all then consult with your web host to examine the mail logs on the server to confirm delivery. Or just setup a different SMTP server:

Admin CP -> Home -> Options -> Email Options -> Email Transport Method
 
#3
I have the same issue. Getting an error when an email attempts to go out.

Code:
Zend_Mail_Protocol_Exception: 5.7.8 Username and Password not accepted. Learn more at 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 h80sm27197645yha.23 - gsmtp - library/Zend/Mail/Protocol/Abstract.php:431
Generated By: Unknown Account, A moment ago
The email address I'm trying to use is Google Apps and the Username/Password being used has been confirmed as correct. Here are my settings:
Untitled.png
 

Tracy Perry

Well-known member
#4
I have the same issue. Getting an error when an email attempts to go out.

The email address I'm trying to use is Google Apps and the Username/Password being used has been confirmed as correct. Here are my settings:
Be sure that the email is an actual email account and not an alias/forwarder setup.
 
#5
Be sure that the email is an actual email account and not an alias/forwarder setup.
I can log in via Google Apps under the email account I'm attempting to use and can send emails and receive them just fine. So, again. 100% sure the account itself is fine.
 

Tracy Perry

Well-known member
#6
I can log in via Google Apps under the email account I'm attempting to use and can send emails and receive them just fine. So, again. 100% sure the account itself is fine.
Are you using apache and is SSL module enabled? Also, try port 465 (although 587 was what I used whenever I did it).
 
#7
Are you using apache and is SSL module enabled? Also, try port 465 (although 587 was what I used whenever I did it).
We use nginx, I'm not sure if SSL is enabled (if there is such a module for nginx). We've tried port 465 with and without SSL and have the same error.