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Confirmation emails...

Discussion in 'Troubleshooting and Problems' started by Adam K M, May 21, 2013.

  1. Adam K M

    Adam K M Active Member

    Hello!

    I currently have an issue where users aren't receiving the "confirmation" email that get's sent out when you register... and for those that do receive it, they get it in their spam...
    Any ideas on how to fix it so that users will actually get the email/remove the requirement to sign up with a valid email (or at least confirm it).

    Thanks,
    Adam
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Please verify your license to receive support. (y)
     
  3. Adam K M

    Adam K M Active Member

    I have :O
    Want me to post a screenshot of the 'registered forum users'?
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Adam K M and Jeremy like this.
  5. Jeremy

    Jeremy XenForo Moderator Staff Member

    Nah, just what Brogan said. Public forums asking for support usually (not always) equates to unlicensed users posting for support. Since staff are the only ones that can see licensed status, a lot of non-staff will assume unlicensed and just mention it. I had a feeling you were licensed by your join date, but wanted to be sure. (y)
     
    Tracy Perry likes this.
  6. Adam K M

    Adam K M Active Member

    Thank you borgan, I'm very busy and have unfortunately not had a chance to take too much of a look around...
    So is there a way to disable email authenitcation, or any possible resource for troubleshooting the authentication emails from not going through?
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    I posted a link to a resource above.

    The alternative is to disable email authentication in the ACP.
     
    Adam K M likes this.

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