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XF 1.4 Cleaning up incorrect IP addresses from user profiles

Discussion in 'Troubleshooting and Problems' started by Mr Lucky, Oct 20, 2014.

  1. Mr Lucky

    Mr Lucky Well-Known Member

    I have recently found that a user welcome add-on I was using seemed to be incorrectly assigning IP addresses from new users to the admin member who was assigned to be sending an automated email.

    So what I want to do is cleanse all the bogus IP addresses from that user's ACP profile.

    I have very little knowledge about mySql, in fact it scares me a bit messing with the database, can anyone give me some info, tips etc. on how to remove these?

    Is it an easy matter or something that needs to be approached with caution.

    TIA for any help.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Other than purging all stored IP addresses, there isn't much more you can do.

    You should contact the developer of the add-on to advise them of the problem and obtain a possible solution.
     
  3. Mr Lucky

    Mr Lucky Well-Known Member

  4. Mr Lucky

    Mr Lucky Well-Known Member

    I did, but no reply. Which is very bad IMO as it's a paid addon.
     
  5. Amaury

    Amaury Well-Known Member

    People have busy lives and can't always respond quickly, etc.
     
  6. Mr Lucky

    Mr Lucky Well-Known Member

    Or even slowly. Still no response.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    There is nothing we can do with regards to third party developers and add-ons.

    It is their responsibility to support their products and advise of fixes for bugs introduced by them.
     
  8. Mr Lucky

    Mr Lucky Well-Known Member

    Yes, I agree totally (in most instances) I wasn't trying to imply you should in this case.

    I started the thread to find a solution, not to attempt to instigate any action against the developer.
     

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