We do it on our site, in support tickets it's "Create new ticket" others it's the regular:
template:
forum_view
Find:
Code:
{xen:phrase post_new_thread}
Replace with:
Code:
<xen:if is="{$forum.node_id} == 2">Create new ticket<xen:else />{xen:phrase post_new_thread}</xen:if>
Do it on both instances of the {xen
hrase post_new_thread} **