XF 2.1 Can't spam clean on a user


Well-known member
Under what circumstances an admin can't run spam cleaner on a user? I have a spammer on my site, when I open Moderator Tools on his profile, I don't see Spam option. He is a registered member, and of course, I am the admin of the site (can perform spam cleaning on others).

Screen Shot 2020-04-18 at 9.17.47 am.png