Can't save administrator account in ACP 'password incorrect'

dutchbb

Well-known member
I get this:

The following error occurred:

Your existing password is not correct.
while trying to save the administrator account. The password is correctly entered.
 

Brogan

XenForo moderator
Staff member
Make sure you enter the current password in the field at the top.

It's a new feature in 1.1.

Moved from bugs to troubleshooting.
 

Mike

XenForo developer
Staff member
I'm not sure what to suggest. Checked for caps lock? This is basically using the same code as everywhere else for validation.
 

Brogan

XenForo moderator
Staff member
Try a different browser to rule out a browser issue.

Do you use a browser with add-ons installed?
 

Brogan

XenForo moderator
Staff member
Then your password must be incorrect.

I've just tested it on three different installations without issue.
 

dutchbb

Well-known member
Checking the password is the first thing I did, of course by now I did that more than once. I can give anyone access if needed.
 

dutchbb

Well-known member
If you set up a test admin account, I can log in and see if it works for me.
I can't even do that. I created an account for you, then tried to make it an administrator, I get the exact same error:

"Error
Your existing password is not correct."

And believe me, the password is correct. Weird isn't it? Must be something specific to my install. It's either that or something with my computer...

I've send you the login info for my admin account...
 

dutchbb

Well-known member
I can't believe I actually missed the field on the top ...

Mike please make empty fields red so we scattered people know wth is going on! :oops:

Thanks for the help Brogan. I need some sleep now... didn't get any last night (it's obvious isn't it?).
 

ODDBALL

Member
I'm glad I found this thread. I agree. That field should catch the users eye. I was using the middle password text box. I was going crazy with this one. Just my 2 cents.
 
F

Floris

Guest
Personally, I can't imagine that people don't see data on a page. It's there, .. clearly available. And that's with my very poor vision. Sorry if that sounds rude, but it's not like the field is hiding or anything.
 

ODDBALL

Member
Well do you expect two text fields asking for a password on a page other than the page to change a password? Especially when it was not there in a the previous version? No it's not hiding but it's not expected either.
 

Will

Active member
I think it is quite easy to miss as people probably just go right down to the permission area. Maybe the box would be better down below before you hit save.
 
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