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Can't save administrator account in ACP 'password incorrect'

Discussion in 'Troubleshooting and Problems' started by dutchbb, Nov 21, 2011.

  1. dutchbb

    dutchbb Well-Known Member

    I get this:

    while trying to save the administrator account. The password is correctly entered.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Make sure you enter the current password in the field at the top.

    It's a new feature in 1.1.

    Moved from bugs to troubleshooting.
     
  3. dutchbb

    dutchbb Well-Known Member

    Yes, I know. I did that. Like I said 'The password is correctly entered.'
     
  4. Mike

    Mike XenForo Developer Staff Member

    I'm not sure what to suggest. Checked for caps lock? This is basically using the same code as everywhere else for validation.
     
  5. dutchbb

    dutchbb Well-Known Member

    I can actually see what I type, no asterisks. That seemed weird to me too.
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Try a different browser to rule out a browser issue.

    Do you use a browser with add-ons installed?
     
  7. dutchbb

    dutchbb Well-Known Member

    Just tried it in Safari, Firefox & Chrome. Same result. No add-ons installed for Firefox & Chrome.
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

    Then your password must be incorrect.

    I've just tested it on three different installations without issue.
     
  9. dutchbb

    dutchbb Well-Known Member

    Checking the password is the first thing I did, of course by now I did that more than once. I can give anyone access if needed.
     
  10. Brogan

    Brogan XenForo Moderator Staff Member

    If you set up a test admin account, I can log in and see if it works for me.
     
  11. dutchbb

    dutchbb Well-Known Member

    I can't even do that. I created an account for you, then tried to make it an administrator, I get the exact same error:

    "Error
    Your existing password is not correct."

    And believe me, the password is correct. Weird isn't it? Must be something specific to my install. It's either that or something with my computer...

    I've send you the login info for my admin account...
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    I just changed the password without a problem.
     
  13. dutchbb

    dutchbb Well-Known Member

    I can't believe I actually missed the field on the top ...

    Mike please make empty fields red so we scattered people know wth is going on! :oops:

    Thanks for the help Brogan. I need some sleep now... didn't get any last night (it's obvious isn't it?).
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    First thing I said ;)

     
  15. ODDBALL

    ODDBALL Member

    I'm glad I found this thread. I agree. That field should catch the users eye. I was using the middle password text box. I was going crazy with this one. Just my 2 cents.
     
    dutchbb likes this.
  16. Floris

    Floris Guest

    Personally, I can't imagine that people don't see data on a page. It's there, .. clearly available. And that's with my very poor vision. Sorry if that sounds rude, but it's not like the field is hiding or anything.
     
  17. ODDBALL

    ODDBALL Member

    Well do you expect two text fields asking for a password on a page other than the page to change a password? Especially when it was not there in a the previous version? No it's not hiding but it's not expected either.
     
  18. Will

    Will Active Member

    I think it is quite easy to miss as people probably just go right down to the permission area. Maybe the box would be better down below before you hit save.
     
  19. Floris

    Floris Guest

    Both fair points, not going to argue with that.
     
  20. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Maybe disable the submit button if the password field is empty.
     

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