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Can't purchase?

Discussion in 'XenForo Pre-Sales Questions' started by DWJames, Mar 5, 2015.

  1. DWJames

    DWJames Member

    Hi,
    I'm trying to buy a license including the media, resource and search addons, but I can't get past the purchase page?
    I add to cart, then put all my details in to create a new customer, tick the tickboxes, but when I press 'checkout now' I get a bar at the top apppear saying details saved, then I get dumped back at the https://xenforo.com/purchase/ page.
    Any ideas?
    regards,
    James Screengrab-JR560.jpg
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    I just tested it and it successfully refreshed and displayed the checkout page.

    This is what you should see next:
    upload_2015-3-5_10-58-0.png

    Try in another browser if you can.
     
  3. DWJames

    DWJames Member

    Just tried and I get the same behaviour in both Chrome and Firefox. Tried Incognito mode too, but that's the same
     
  4. DWJames

    DWJames Member

    Is it possible you guys could process the purchase some other way?
    Everything's ready to go my end..

    cheers,
    James
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    If you submit a ticket via the contact form, we should be able to sort something out.
     
  6. DWJames

    DWJames Member

    done, thanks :)
     
  7. DWJames

    DWJames Member

    All sorted, thanks guys :)
    On further investigation it seems our office internet is playing up a little today and the load balancer keeps flipping sessions from 1 line to another, so that would explain my sessions flipping across to a different IP and getting reset.
    thanks for getting me up and running
     
    Tracy Perry likes this.
  8. Brogan

    Brogan XenForo Moderator Staff Member

    Ah, that explains it - thanks for letting us know.

    Good luck with the new site.
     

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