Welder
Member
Hello,
I was trying to setup two-step verification and I set it to be required in the administrative user group permissions. For some reason while setting up the two-step verification, it was not recognizing my password. I am now locked out of my admin control panel, with the system still asking for my password to set the two-step verification and it is still not recognizing my password. I'm stuck and do not know what to do.
In other words....
When I go to my admin control panel page, the message reads...
"You must enable two-step verification to access the control panel."
but when click on two-step verification link and my password in, it does not recognize my password and just refreshes. It does not say it's wrong by giving an error, it just refreshes the page.
Any suggestions or a fix would be greatly appreciated.
I was trying to setup two-step verification and I set it to be required in the administrative user group permissions. For some reason while setting up the two-step verification, it was not recognizing my password. I am now locked out of my admin control panel, with the system still asking for my password to set the two-step verification and it is still not recognizing my password. I'm stuck and do not know what to do.
In other words....
When I go to my admin control panel page, the message reads...
"You must enable two-step verification to access the control panel."
but when click on two-step verification link and my password in, it does not recognize my password and just refreshes. It does not say it's wrong by giving an error, it just refreshes the page.
Any suggestions or a fix would be greatly appreciated.