Can't ban user

Hey one of my admins got hacked. I took away his admin perms but when I try and ban him it says you can't because the user is either a admin or a moderator.


Well-known member
So when you pull up his account he is in the regular user group and his name doesn't show up in users >> administrators or moderators?


Well-known member
admincp -> users -> moderators

admincp -> users -> Administrators

In those 2 lists that person should be listed, click on the red X on the right to remove them from the lists