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Cannot install addons

Discussion in 'Troubleshooting and Problems' started by MrAxlee, Oct 23, 2011.

  1. MrAxlee

    MrAxlee New Member

    Happens every time I try and install any addons - either using "Install from uploaded file" or "Install from file on server".

    I added the folders "js" and "library" directly into the root folder, which is what it says you should do.

    The addon is XenPorta, if that helps.
  2. Brogan

    Brogan XenForo Moderator Staff Member

    I have moved your thread from bugs to troubleshooting.

    Which add-on are you trying to install?
    It can't be one downloaded from this site as those forums are available to customers only.

    You will need to associate your licence with your forum account to post in the customer forums.

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