Oh Wow! How funny this is. I am the guy who thinks he is writing a letter. Truthfully, even worst. I have been told more than once not to submit books to the IT department or my email address would be blocked.
As the poor sod who fixes bugs as part of his job: I hate all these people. No-one in my last company would bother to use the bug tracker, so I had to manually enter all the bugs I was given (via e-mail or just someone raiding the office) every time... instead of spending the time fixing them! They usually exhibited one of the other panels too, at least.