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Blank page after logging in - help

ineedhelp

Well-known member
#1
Since last night I am unable to view my forum while logged in. It was working perfectly fine and I haven't logged out or anything but suddenly when I refreshed the page. I can't see anything but a white page.

For some users the site is working fine but for others and myself it isn't.

If I clear cookies. I can view the site as normal as a Guest. But soon as I login I see nothing.

I haven't installed anything since at least November or modified anything.

Why is it working for some and not for everyone?

Google chrome said its a error 500.

Urgent fix needed thanks.
 

ineedhelp

Well-known member
#2
I forgot to mention... I can login and access the ACP fine. I've also disabled all the addons to see if they make any difference. But nothing.

Any advice pls.
 

Jake Bunce

XenForo moderator
Staff member
#3
A blank page is often a suppressed error. Try adding this line to your library/config.php file to see if that reveals any specific error message on the blank page:

Code:
ini_set('display_errors', true);
Also check the log:

Admin CP -> Tools -> Server Error Log
 

ineedhelp

Well-known member
#4
A blank page is often a suppressed error. Try adding this line to your library/config.php file to see if that reveals any specific error message on the blank page:

Code:
ini_set('display_errors', true);
Also check the log:

Admin CP -> Tools -> Server Error Log
Thanks, by adding that line, it's instantly shown me this

Fatal error: Class 'EWRatendo_ModerationQueueHandler_Event' not found in /var/www/vhosts/barfilounge.com/httpdocs/library/XenForo/Model/ModerationQueue.php on line 218
But I removed/uninstalled the Events addon months ago - why has it suddenly given this error ?

What file(s) do I need to fix ?

ACP Server Error Log shows nothing, all fine there.
 

ineedhelp

Well-known member
#5
I just re-installed this Addon, hoping the problem will fix itself, but no luck. Still getting the same error.

Instead I'm getting this error now:

Fatal error: Class 'XenKingDir_ModerationQueueHandler_Listingclaim' not found in /var/www/vhosts/barfilounge.com/httpdocs/library/XenForo/Model/ModerationQueue.php on line 218
Again this was uninstalled MONTHS ago.... Help! :eek:
 

ineedhelp

Well-known member
#6
Ok so I've reinstalled the XenKingDir dorectory as well now and the site is working fine for me.

How can I ininstall and remove it again without this issue reoccurring months later again.
 

Jake Bunce

XenForo moderator
Staff member
#7
I handled an error like this a long time ago. Basically an addon was uninstalled but it neglected to remove its content information. I found the thread:

http://xenforo.com/community/threads/forum-down.27447/

Don't run those queries though. It wasn't quite that simple. I had to examine his database myself to fix it.

I suggest you reinstall those addons and then uninstall them using the Admin CP option:

Admin CP -> Home -> List Add-ons -> Controls: Uninstall

If that doesn't fix the error then give me access to phpmyadmin and I will take a look.
 

ineedhelp

Well-known member
#8
I handled an error like this a long time ago. Basically an addon was uninstalled but it neglected to remove its content information. I found the thread:

http://xenforo.com/community/threads/forum-down.27447/

Don't run those queries though. It wasn't quite that simple. I had to examine his database myself to fix it.

I suggest you reinstall those addons and then uninstall them using the Admin CP option:

Admin CP -> Home -> List Add-ons -> Controls: Uninstall

If that doesn't fix the error then give me access to phpmyadmin and I will take a look.
This is how I previously uninstalled them, like any other add-on. I also removed the files off the server.

Uninstalling them again, the same way, you think it's going to make a difference?

This error happened when a forum thread was put in the Moderation Queue, that's why it's never happened before since previously uninstalling the addons because, there have never been any moderation queued threads.
 

CTXMedia

Formerly CyclingTribe
#9
I just came across this same behaviour after moving sites to a new server - in my case I needed to install php5-curl

Cheers,
Shaun :D