XF 2.2 Blank home page

[Comsup]

Starting today my home page is coming up blank. I can access other pages directly by using page links. For some reason index.php is coming back with a 403 error. No changes were made.

https://communications.support

TIA

 

[Paul B]

Contact your host - a 403 is a webserver error.

 

[Comsup]

That's where I went first (Siteground). They supposedly checked everything and found no problems with the server so they are now blaming Xenforo.

 

[Paul B]

I'm on mobile so don't have access to a browser inspector.

Log in to the ACP and check the error log: https://communications.support/admin.php

 

[Comsup]

Thanks and I understand about being on the mobile. That was me earlier today trying to troubleshoot the issue and it's difficult on a mobile device.

The ACP error log is completely clean. I'm now rebuilding all of the caches but doubt that will help.

 

[Paul B]

Edit the src/config.php file and add the following:

ini_set('display_errors', true);

Or if you are on an Apache server, add this to the .htaccess file:

php_value display_errors 1

Then load the page again to see if there is any detail on the error.

 

[Comsup]

Tried both - no error messages are displayed. Just a blank page.

 

[Paul B]

Enable debug mode by adding this to the src/config.php file -- $config['debug'] = true; .

 

[Comsup]

Still a blank page.

 

[Comsup]

Thank you everyone - the problem has been solved. It was related to Siteground having changed an Apache parameter that caused a directory misconfiguration between .htaccess and index.php.

 

[TPerry]

I've found a large amount of the time when nothing has changed on your forum (upgrades or new add-ons) then the majority of the time it's something that the hosting provider has done on the back end in one of their "updates". And they will usually deny it the first few times when approached and then "all of a sudden" remember that they did make changes.