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Admin password entered more than 3 times wrong / admin locked

Discussion in 'Troubleshooting and Problems' started by erich37, Feb 15, 2011.

  1. erich37

    erich37 Well-Known Member

    my webmaster entered the wrong Password (more than 3 times) to access the Admin-ACP for my website. He just told me he was locked out of the Admin because he entered the wrong PW more than 3 times.

    How to get back into the Admin-ACP ? Is there a certain time-frame until when the "lock" gets released again ?

    Appreciate your help!
  2. Brogan

    Brogan XenForo Moderator Staff Member

    It should clear after 15 minutes.

    Alternatively he can try logging right out and logging back in via the front end, solving the CAPTCHA as necessary.

    If you're comfortable with SQL, you can run this query:
    TRUNCATE TABLE xf_login_attempt
    Or he can click on the lost password link and reset it that way.
    NavyCuda and erich37 like this.
  3. erich37

    erich37 Well-Known Member

    Many thanks Brogan!
  4. NavyCuda

    NavyCuda New Member

    Thank goodness for google search!

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