Admin Control Panel - Can't log in

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New member
To start off with I would like to say sorry, I am posting this in the wrong section knowingly. This is purely because I am an administrator rather than a customer and so, I cannot post in the correct section.

When attempting to open the control panel, only the website owner has been able to access it, both another admin and I (the only admins other than the owner) always recieve a message informing us that we are inputting the wrong password however, we always use our forum account's username and password.

What are we doing wrong?
Support is only available to licensed customers or associated forum users.

The site owner can post in the customer support forum if they require assistance.
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