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XF 1.5 1.5.6 Upgrade = Server Error 500?

Discussion in 'Installation, Upgrade, and Import Support' started by DeadIntermediate, Feb 25, 2016.

  1. When I updated the forums to 1.5.6. Now I get Server Error 500. Whats going on?
     
  2. Slavik

    Slavik XenForo Moderator Staff Member

    Check your server error log to see what is causing the 500 to be thrown.
     
  3. Brogan

    Brogan XenForo Moderator Staff Member

    I see this on your site:
    Are you installing or upgrading?

    You would never have been able to install in the first place with those errors.
     
  4. Steverino

    Steverino New Member

    Does one have to update from 1.5.4 to 1.5.5 before this 1.5.6 update, or does this 1.5.6 update bring 1.5.4 up to date too?
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    You can upgrade to any later version, skipping versions in between.
     
  6. Steverino

    Steverino New Member

  7. kingjavo

    kingjavo Member

    I'm receiving the same 500 error when trying to upgrade from 1.5.4 to 1.5.6. Any thoughts? My URL is http:/www.simheads.com

    Oh and no Server Error Logs to report.
     
  8. kingjavo

    kingjavo Member

    Ok, now I went to the install URL and it says I've already upgraded to 1.5.6?? It asks if I want to do a fresh install or rebuild master data. I've chosen rebuild master data and I'm waiting for the process to finish.
     
  9. kingjavo

    kingjavo Member

    Okay got the same error when trying to Rebuild Master Data. Any thoughts?
     
  10. kingjavo

    kingjavo Member

    When looking at Admin pages, there are no server errors. I did merge one outdated template. When I run File Health Check I get the below file issue (addon). Please let me know what you recommend I do next to ensure the upgrade was successful.

    upload_2016-2-29_13-35-20.png
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    If you are receiving 500 errors, you would need to check the server error log for any entries which may explain what's causing it.
     
  12. kingjavo

    kingjavo Member

    Hi, There are no errors in the server error logs.

    upload_2016-2-29_13-39-47.png
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    The server error log, not the ACP error log.

    If you don't know how to check it or you are on shared hosting, you can contact your host.
     
  14. kingjavo

    kingjavo Member

    Ok checking cPanel now. Contacting host, but I'm seeing this error page in cPanel yet there are no errors which display??

    upload_2016-2-29_13-49-8.png
     
  15. Brogan

    Brogan XenForo Moderator Staff Member

    Perhaps logging is disabled?

    As a 500 error is so generic, without some form of log entry it's virtually impossible to say what's causing it.
     
  16. kingjavo

    kingjavo Member

    My host is planning to move me to a new server, but I haven't heard back on if the server has error logging enabled.

    Does this mean the upgrade was successful or do I still need to check the logs?

    upload_2016-2-29_15-16-55.png
     
  17. Brogan

    Brogan XenForo Moderator Staff Member

    That would suggest version 1.5.6 is already running.
     
  18. kingjavo

    kingjavo Member

    My host doesn't have error logging turned on due to resource issues.

    So do you recommend I do a fresh install, rebuild master data, or do nothing?
     
  19. Brogan

    Brogan XenForo Moderator Staff Member

    Is the site working?

    If it is and errors aren't being generated under normal use then you likely don't need to do anything.

    Otherwise ask your host to enable logging and to check the server error log once the error has been triggered.
     
  20. kingjavo

    kingjavo Member

    The site seems to be working. Once my site is moved, I plan to upgrade again. Can I just hit rebuild master data or do I need to do a fresh install to accomplish this task?

    I'll turn on server logging if I run into an issue when I upgrade again.
     

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