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1.4 User Upgrades "Agree"

Discussion in 'XenForo Suggestions' started by AzzidReign, Aug 6, 2014.

  1. AzzidReign

    AzzidReign Well-Known Member

    We deal with quite a bit of user upgrades, and due to our demographics, they like to scam the system and paypal makes that easy for them. What I propose is a page where, when they go to buy a package, it lays out everything in which they are receiving (usergroup upgrade, color name, larger inbox, animated avatars, etc...whatever you do for your user upgrades) as well as your terms of use and that they are agreeing to that.

    This should make it easier to fight scammy disputes with paypal (imo).
     
    Steve F, CallieJo, Bram and 13 others like this.
  2. Hovi

    Hovi Member

    Agreed, definitely would be useful.
     
  3. XxUnkn0wnxX

    XxUnkn0wnxX Active Member

     
    Robust likes this.
  4. Rob

    Rob Well-Known Member

    I think a seperate page for each user upgrade would indeed improve the overall system.
    That way, we can be far more descriptive in the descriptions without fear of clogging up the main "upgrades" page.
     
    Andy.N likes this.
  5. Connor Smith

    Connor Smith Active Member

    Couldn't some sort of disclaimer/ policy be the same thing? Such as the terms and rules page.
     
  6. AzzidReign

    AzzidReign Well-Known Member

    I have that... PayPal doesn't care enough to read it.
     
  7. Connor Smith

    Connor Smith Active Member

    In the description, You could add a small print, of something like "In purchasing this you agree to the following terms & rules" and have a link.
     
  8. AzzidReign

    AzzidReign Well-Known Member

    I had that for a while and still would get scammers who got their money back.
     
  9. Connor Smith

    Connor Smith Active Member

    You could have a no charge backs policy. PayPal also have a thing, Im sure they do, when you sell electronic goods you do not need to refund the user if it is stated in a disclaimer or something of the sort.
     
  10. AzzidReign

    AzzidReign Well-Known Member

    I do and have fought many times with paypal. I get at least 10 disputes a month. Scammers...part of the gaming niche.
     
  11. Connor Smith

    Connor Smith Active Member

    I understand, fully.
     
  12. XxUnkn0wnxX

    XxUnkn0wnxX Active Member

    or have them categorized and have the ability to collapse each category this way it will be slick & stylish rather then many other pages..

    and i still believe the Agreement should be put in.. Xenforo has what 3 updates since 1.4 and still no news of them placing in this feature...
     
  13. wedgar

    wedgar Well-Known Member

    How do you make out with the chargeback disputes?

    I recently retired from an international company who as one segment of the business, sold tangible products online to consumers. We got roughly one or two chargebacks per day. Most were small dollars and were based on they didn't authorize the transaction (stolen credit card). We did not challenge as it would have cost us more money to challenge than merely writing them off. We would blacklist a card number, device fingerprint ID, phone number, billing address and shipping address to prevent further chargebacks from the same persons.
     
  14. XxUnkn0wnxX

    XxUnkn0wnxX Active Member

    well i know from experience when i had the Agreement on with a plugin from 5 chargbacks a month hit 0

    and when i ever got one i gave paypal all necessary details showing them it all and i usually got my money back.

    now since we offer a service VIP Subscription those who do charge back need a good reason/valid Proof explaining why and i verify if it s legit. if it some kid saying they never receive their product excuse or try to cheat us. we ban there paypal and forever ban their ip and account.
     
    wedgar likes this.
  15. wedgar

    wedgar Well-Known Member

    Glad you are able to do that.
     
  16. AzzidReign

    AzzidReign Well-Known Member

    We win most of them but there are still some that slip through the cracks so we just ban the user. It's quite sad what some of these kids try to do and dispute like "not as described" when we have a full page of everything that comes with the paid membership. We tend to just link paypal to that page and state that it is an automated service.
     
    wedgar likes this.
  17. Bram

    Bram Well-Known Member

    Excellent suggestion. I think many gaming niche forum owners are facing the same problems as you @AzzidReign. This could be a very effective way to end the disputes.
     
  18. wedgar

    wedgar Well-Known Member

    Glad to hear you are winning most of the disputes.

    These fraudsters need to get caught and sentenced to 30 days in the electric chair. (y)
     
  19. RobinHood

    RobinHood Well-Known Member

    You might want to plug that electric chair of yours into the mains instead of a 9V battery. Would be much more efficient.
     
  20. wedgar

    wedgar Well-Known Member

    Looking for extra crispy!
     
    RobinHood likes this.

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