![[WMTech] Sticky Multiple Account Info](/community/data/resource_icons/3/3101.jpg?1398000767){kind=icon}
[WMTech] Sticky Multiple Account Info 1.1.5
- Author wmtech
- Creation date
Q: Does this add-on use the evercookie library?
A: No, the evercookie library is kind of overkill. However this add-on uses some of the features also used by the evercookie library.
Q: No one uses Flash anymore. Can I disable it?
A: Yes, there is an option to disable Flash. If disabled, no Flash will be loaded. You will loose cross-browser detection.
Q: How reliable is cross browser detection?
A: Unfortunatelly not 100% reliable. Some recent browsers use their own dedicated storage area for Flash Cookies and thus the cookie won't be seen with other browsers. Also the "Stealth Mode" oder "Incognito Mode" in modern browsers prevents any cross browser detection. Also iOS mobile devices cannot run Flash and therefore Flash cookies cannot be saved.
But we also feature several other (eg. HTML5) methods to detect multiple accounts. And of course all regular HTTP cookies are fully cross browser compatible and this add-on makes use of them.
Q: Does this add-on use ip addresses for detecting multiple accounts?
A: No, most ip addresses are dynamic and thus can be used by different people. Our goal is to prevent any false positives in all cases.
Q: The add-on has detected 2 accounts, but I know for sure that both are used by different people.
A: It is a common missunderstanding that you can detect singular people with such software. In fact you only can detect singular computers. If the same computer is used by 2 different people with 2 different accounts on your site, both accounts will be detected as "multiple accounts". If you want to remove these 2 accounts from being detected, just add an exemption for them in any of the Multiple Account Info screens (user profile or ACP user edit). This will remove those 2 accounts from being detected as a multiple account when used by the same computer and also notify your staff about the exemption.
Q: Why does this add-on issue 2 reports if a new pair of accounts has been found?
A: This software does not think in "pairs" but in "groups" or "sets" of accounts. There can be more than 2 accounts using the same computer. It issues a one-time report for each user account it detects. You won't get another report for any user a second time. If 2 new accounts are found to use the same computer a report for each of those 2 accounts will be issued consequently. If at any time in the future a third account will be found sharing the same computer just this third account will be reported. If you don't like this, you can activate the "Send 1 Notification per Detection Only" switch in the options of this add-on.
Q: If I have a multiple account group with 4 accounts using the same computer and I add an exemption for 2 of those users, will this exemption protect the exempted user from being detected with any of the other users from the multiple account group also?
A: No, an exemption is valid for both exempted users together only. If you want to exempt additional members of the same multiple account group you have to also add additional exemptions for them.
Q: If I remove an exemption, what happens with the exempted user account?
A: The exempted user account will be added to the multiple account user group as soon as you remove the exemption. As it has been detected before as an multiple account we do not wait until it may be detected again.
Q: If I set the retention time to remove "inactive users" from any multiple account group, what does "inactive" mean?
A: The term "inactive users" in XenForo refers to users who haven't logged in or haven't seen/called any page in XenForo for some time. It does not refer to users who have not actively took part in your forum (eg. written a post). So to stay "active" the user just has to visit your forum regularily.
Q: This add-on reports a multiple account every time I login as another user using a third party add-on!
A: This add-on is not compatible with any other add-ons allowing you to login as another user and will do it's job and report a multiple account each time you do.
General Error Handling after a faulty installation:
Q: My forum is broken after installing an addon. What should I do now?
A: Deinstall or deactivate the addon and ask for help. If you cannot reach the XenForo ACP any more, login to your web server and add the following piece of code to library/config.php:
This will disable all addons and enable you to get access to the ACP again where you will be able to deinstall the problematic addon.
A: No, the evercookie library is kind of overkill. However this add-on uses some of the features also used by the evercookie library.
Q: No one uses Flash anymore. Can I disable it?
A: Yes, there is an option to disable Flash. If disabled, no Flash will be loaded. You will loose cross-browser detection.
Q: How reliable is cross browser detection?
A: Unfortunatelly not 100% reliable. Some recent browsers use their own dedicated storage area for Flash Cookies and thus the cookie won't be seen with other browsers. Also the "Stealth Mode" oder "Incognito Mode" in modern browsers prevents any cross browser detection. Also iOS mobile devices cannot run Flash and therefore Flash cookies cannot be saved.
But we also feature several other (eg. HTML5) methods to detect multiple accounts. And of course all regular HTTP cookies are fully cross browser compatible and this add-on makes use of them.
Q: Does this add-on use ip addresses for detecting multiple accounts?
A: No, most ip addresses are dynamic and thus can be used by different people. Our goal is to prevent any false positives in all cases.
Q: The add-on has detected 2 accounts, but I know for sure that both are used by different people.
A: It is a common missunderstanding that you can detect singular people with such software. In fact you only can detect singular computers. If the same computer is used by 2 different people with 2 different accounts on your site, both accounts will be detected as "multiple accounts". If you want to remove these 2 accounts from being detected, just add an exemption for them in any of the Multiple Account Info screens (user profile or ACP user edit). This will remove those 2 accounts from being detected as a multiple account when used by the same computer and also notify your staff about the exemption.
Q: Why does this add-on issue 2 reports if a new pair of accounts has been found?
A: This software does not think in "pairs" but in "groups" or "sets" of accounts. There can be more than 2 accounts using the same computer. It issues a one-time report for each user account it detects. You won't get another report for any user a second time. If 2 new accounts are found to use the same computer a report for each of those 2 accounts will be issued consequently. If at any time in the future a third account will be found sharing the same computer just this third account will be reported. If you don't like this, you can activate the "Send 1 Notification per Detection Only" switch in the options of this add-on.
Q: If I have a multiple account group with 4 accounts using the same computer and I add an exemption for 2 of those users, will this exemption protect the exempted user from being detected with any of the other users from the multiple account group also?
A: No, an exemption is valid for both exempted users together only. If you want to exempt additional members of the same multiple account group you have to also add additional exemptions for them.
Q: If I remove an exemption, what happens with the exempted user account?
A: The exempted user account will be added to the multiple account user group as soon as you remove the exemption. As it has been detected before as an multiple account we do not wait until it may be detected again.
Q: If I set the retention time to remove "inactive users" from any multiple account group, what does "inactive" mean?
A: The term "inactive users" in XenForo refers to users who haven't logged in or haven't seen/called any page in XenForo for some time. It does not refer to users who have not actively took part in your forum (eg. written a post). So to stay "active" the user just has to visit your forum regularily.
Q: This add-on reports a multiple account every time I login as another user using a third party add-on!
A: This add-on is not compatible with any other add-ons allowing you to login as another user and will do it's job and report a multiple account each time you do.
General Error Handling after a faulty installation:
Q: My forum is broken after installing an addon. What should I do now?
A: Deinstall or deactivate the addon and ask for help. If you cannot reach the XenForo ACP any more, login to your web server and add the following piece of code to library/config.php:
Code:
$config['enableListeners'] = false;