Ticket Support 1.0.3

Version 1.0.3 improves the mobile experience across Ticket Support.

The ticket list has been tightened for smaller screens with improved spacing, wrapping and layout handling.

Individual ticket pages have also been updated to fix horizontal overflow caused by wider ticket content, embeds and BBCode.

Wide tables and code blocks are now contained properly instead of forcing the entire page beyond the mobile viewport.

This update is recommended for all customers.

This release expands Ticket Support with native XenForo attachment handling and a new forum-to-ticket conversion workflow.

Tickets now support XenForo's native attachment uploader, allowing customers and staff to upload images and files directly into ticket messages instead of relying on external image URLs. Uploaded images can be inserted directly into the editor using XenForo's normal attachment behaviour.

Staff can also convert existing forum content into a private support ticket directly from a post. The conversion interface allows the requester, subject, department, prefix and priority to be selected before creating the ticket.

A single post or the entire visible thread can be imported. When importing a full thread, individual posts are preserved in order with their original authors and timestamps.

After conversion, staff can choose to leave the original thread unchanged, lock it, post a link to the new ticket, or post the ticket link and lock the thread.

Converted tickets remain normal Eggy Ticket Support tickets and continue using existing departments, prefixes, reference profiles, priorities, statuses, permissions and staff workflows.

Ticket privacy is preserved. Forum users can see the ticket reference when a link is posted, but only the ticket requester and authorised staff can access the private ticket.

Departments can now define their own customer-facing prefix label, allowing Prefix to appear as Product, Style, Issue type, Request type or any other wording appropriate to that support area.

Prefixes can now be organised into reusable categories. A single prefix can belong to multiple categories without duplication, and categories can be shared across multiple departments.

Each department can independently control both which categories are available and which individual prefixes within those categories can be used.

Category-based ACP management
Prefix management in the ACP is now organised around collapsible category sections rather than one large flat list.

Uncategorized prefixes are automatically grouped under Other prefixes, and a lightweight search makes larger prefix libraries easier to manage.

Departments can also independently choose whether Other prefixes should be available at all.

Customer and staff prefix selection
Customer and staff ticket forms use the same category structure, keeping large prefix collections organised while still respecting the department-specific prefix whitelist.

Departments can use category availability for organisation while continuing to control the exact individual prefixes permitted inside each category.

Forum-to-ticket prompts
Selected forum nodes can now display a configurable ticket prompt before a member creates a normal thread.

This allows support-related forums to direct users toward the dedicated ticket system while still giving them the option to continue posting normally.

Administrators can configure:

• Prompt title
• Prompt message
• Primary button label
• Secondary button label
• Both destination URLs

Supported URL tokens include:

{create_ticket_url}
{tickets_url}
{post_thread_url}
{forum_url}