I don't know. How do I find out which cloud site? I do have two separate sites on the M4 cloud only one of them has the search not working the other one it's working fine.
I have no idea, but I've already asked my credit card company to give me a credit for this purchase. Allowing someone to buy your add-on knowing that you have no plans to support it is nothing short of fraud.
Got both chats working. Thanks.
Suggestion: with "kick" and/or ban it'd be a good idea to also set the user's posts in the forums to "needs approval." When kick or banned from a chat they most often hit the forums to vent.