Brian Gunter is to be avoided unless you like to throw your money away. I reversed a paypal payment to him because he did not respond to a support ticket and I saw that several others were complaining about nonexistent support, and he or someone responded by banning me from his site, and this was *after* I gave him multiple hundreds of dollars for his various products. Just go to the vbadvanced site and see all of the users complaining about his nonexistant support--assuming he hasn't deleted the threads!
Here's the deal: if you take money from people, they expect support. If you can't provide it, then don't take money from people. It's that simple, unless you spell out clearly that you're going to take your good old time in your terms of service.
Brian Gunter has unbanned me, evidently. But damage done. I can do without that crap. Not throwing good money after bad. Auf wiedersehen!
PhotoCamel used to have this guy's products installed. No more! Gonna rid the menus of the junk soon.
Tip: You ban a paying customer as a *last resort,* not as a first reflex. You apologize pubicly before hiding your slip-ups by deleting threads that address lack of response.
My take: The internet continues to be populated by kids.
You want to help me run a business with your software? Great. Run a business yourself. This is not 1996, when anything "internet" was gold.