Just a quick update. They never replied after last update that they were doing everything possible to recover disk. Looks like the "weekly backups" are pure fiction. They simply closed out ticket without ever even providing the courtesy of "sorry, we were unable to recover the data".
I have moved on, lost a few months of data but lesson learned. Happy with new host.
Bottom line, stay away from XFHosting, aka SEOVB, probably other names but all under the Bramcolm umbrella.