Xenforo needs a Help page that explicitly outlines license transfer procedures

[frm]

The help provided through ticket support vaguely outlined the procedure to transfer a license.

Ultimately, it comes down to a civil and corporate bankruptcy legal matter, with no matters pertaining Xenforo in this scenario.

Had I been aware of the transfer procedure in detail, and not just "it's eligible to be transferred", I would not have proceeded, resulting in a loss of $100 to renew a license that I could not transfer. This is despite having been given the authority by the (defunct) Company to manage the license prior to its bankruptcy. The civil matter is strictly between the Company and me, and Xenforo would be absolved of any legal issues in transferring the asset (XF+RM+ES+Brand Free).

Xenforo locked me out of the account that held the license, so it cannot be used by anyone going forward, even the original owner, as there is no active email account associated with the Xenforo account.

Feel free to include details of the transfer in the new Help page that outlines a scenario as covered in the Support Tickets. I doubt this would come up often, but if it does, it sure could save someone a headache and personal funds.

 

[Paul B]

I made it clear in the original ticket that as the account and license had been handed over to a third party, which is not only against our terms of use, it also means we don't know who we're dealing with or whether the original account holder is aware, all they had to do was inform the account holder to contact us and we would advise how to proceed with the transfer.

Instead, they decided to make things difficult.

Once again, if the original account holder contacts us to authorise the transfer, it will be handled.

For the benefit of anyone reading this, accounts and licenses must not under any circumstances be handed over to third parties.