For a long time, a managed server from Ionos, formerly known as 1&1, was sufficient to run a medium-sized forum. Unfortunately, it seems that Ionos wants to get rid of its server customers, as the problems have been piling up. First, a few weeks ago, they were unable to properly send emails, and instead of just shutting down one server, they took down all websites associated with the customer account under that provider.
With Xenforo 2.3, the software no longer works with the old MySQL version that was running locally on the server. Unfortunately, as a customer, you're left stranded, because on a managed server, you can't change anything yourself. However, MySQL is not being updated either. The only option left was to move MySQL to an external server at Ionos. This was done, but the result was that response times sometimes took a full second, and the maximum number of connections was constantly exceeded.
The response to a help request at Ionos looked something like this:
Otherwise, the connections remain open until timeout, which causes the error described.
Again, I’ll just leave that here as a message from Ionos Germany to Xenforo.com. As I understand it, everything is fine with Ionos' database servers, and it's apparently Xenforo's software causing these issues.
They then kindly suggested I book a dedicated server, where I could configure everything I need. Sure, and I guess I'll find the knowledge to manage a secure server in one or two YouTube videos.
Here’s the plain truth from my perspective: There used to be a company called Schlund & Partner in Germany, where I was a customer more than 20 years ago. If something went wrong, it got sorted out. The customer was treated like a customer, and they took care of you. Later, it became 1&1, and things weren't as great as they used to be. Now it’s called Ionos, and you can’t shake the feeling that it’s turned into one of those typical big corporations that couldn’t care less about its customers.
What will I do now? Sit here and look dumb, while tomorrow I’ll be searching for a new hosting provider, because Ionos made it quite clear to me today that Xenforo isn’t suitable for their servers. In my world, I’m reaching the opposite conclusion: It seems that Ionos isn’t suitable for Xenforo.
Just for your information, in case anyone is thinking of hosting a medium-sized forum with Ionos.
With Xenforo 2.3, the software no longer works with the old MySQL version that was running locally on the server. Unfortunately, as a customer, you're left stranded, because on a managed server, you can't change anything yourself. However, MySQL is not being updated either. The only option left was to move MySQL to an external server at Ionos. This was done, but the result was that response times sometimes took a full second, and the maximum number of connections was constantly exceeded.
The response to a help request at Ionos looked something like this:
- You should optimize your software; it hasn't been implemented well. <= I’ll just leave that here as a message from Ionos Germany to the operators at Xenforo.com.
- In the original wording:
Otherwise, the connections remain open until timeout, which causes the error described.
Again, I’ll just leave that here as a message from Ionos Germany to Xenforo.com. As I understand it, everything is fine with Ionos' database servers, and it's apparently Xenforo's software causing these issues.
They then kindly suggested I book a dedicated server, where I could configure everything I need. Sure, and I guess I'll find the knowledge to manage a secure server in one or two YouTube videos.
Here’s the plain truth from my perspective: There used to be a company called Schlund & Partner in Germany, where I was a customer more than 20 years ago. If something went wrong, it got sorted out. The customer was treated like a customer, and they took care of you. Later, it became 1&1, and things weren't as great as they used to be. Now it’s called Ionos, and you can’t shake the feeling that it’s turned into one of those typical big corporations that couldn’t care less about its customers.
What will I do now? Sit here and look dumb, while tomorrow I’ll be searching for a new hosting provider, because Ionos made it quite clear to me today that Xenforo isn’t suitable for their servers. In my world, I’m reaching the opposite conclusion: It seems that Ionos isn’t suitable for Xenforo.
Just for your information, in case anyone is thinking of hosting a medium-sized forum with Ionos.
