XF 2.1 When an @ mention is quoted - it shows up twice

[AnneMoss]

We have a strange issue. When a user quotes a post where someone has been mentioned using the @Username feature, the mention shows up twice -

This is happening for some users but not all. We've tried upgrading everything but it's still happening occasionally. I couldn't find any thread about the issue here - has anyone seen it? Any ideas on how to fix this? Thanks!

 

[Ozzy47]

Disable all addons and see if the behavior continues.

 

[AnneMoss]

Disable all addons and see if the behavior continues.

Unfortunately, I need them to operate the site. Since this is only happening sporadically, it could take days before I can tell if that worked. Can't leave the site without the added functionality.

 

[Ozzy47]

It is almost certainly from an addon as that is not normal behavior. Going to be difficult to track it down since it is happening sporadically.

I would disable the mention avatar addon for a week or so and see if it still happens.

 

[TickTackk]

One should always have a copy of their forum locally for testing purposes.

 

[AnneMoss]

One should always have a copy of their forum locally for testing purposes.

Wouldn't you need a ton of users to post there in order to see when that happens? It's fairly sporadic.

 

[Ozzy47]

Yes you might, since it is happening sporadically.

 

[AnneMoss]

Well, that's not really feasible for me at this point. Maybe someone here has had a similar issue and would have the answer.

 

[CRUEL-MODZ]

Hello,

For me they are right, this problem comes from an addon, and you should consider putting your forum on another domain name for testing by disabling all the addons.

Regards, CRUEL-MODZ

 

[Ozzy47]

Yes, everyone should have a copy of their forum from testing. Unfortunately in this case since it is happening sporadically, it would be hard to track down/replicate on a test site.

IMO since a mention avatar is not a necessary function, the best way to test is disabling it on the live site.