1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

What percentage of Support is handled in tickets vs. support forums ?

Discussion in 'XenForo Questions and Support' started by Digital Doctor, Nov 27, 2012.

  1. Digital Doctor

    Digital Doctor Well-Known Member

    Hello Jake / Slavik / Lawrence:
    What are the factors that predict when a ticket gets used (vs. just the forums) ?
    - more serious problems are handled via a ticket ?
    - some people will only use tickets ?
    Are most things handled in the forums ?
    I am mostly asking this because I was thinking about information about solving problems with Xenforo.
    If a problem is solved via a ticket .... the information is not available for assisting other members.
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Most support queries are posted to the forum. Tickets are useful if there is sensitive information to communicate.
    Digital Doctor likes this.

Share This Page