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XF 1.5 User upgrades keep including shipping if paying on a desktop computer, but no shipping on a phone

Discussion in 'Styling and Customization Questions' started by Mazdaspeeds.org Webmaster, Feb 5, 2016.

  1. We have been testing user upgrades as we build our forum. Test user can upgrade, but it is including shipping information when paying, and receipt includes shipping information. We do not want or need shipping information.

    Saw this, but it is set to 1.
    https://xenforo.com/community/threa...ptions-require-shipping-postal-address.24093/ <input type="hidden" name="no_shipping" value="1" />

    Has anyone else run into this?

    UPDATE: This issue is isolated to payments done on a desktop only! Payment using mobile browsers to NOT include shipping info. WTF??


    code:
    .
    <xen:title>{xen:phrase account_upgrades}</xen:title>

    <xen:require css="account_upgrades.css" />

    <xen:if is="{$available}">
    <div class="section">
    <h3 class="subHeading">{xen:phrase available_upgrades}</h3>
    <ul>
    <xen:foreach loop="$available" value="$upgrade">
    <li class="primaryContent upgrade">
    <form action="{$payPalUrl}" method="post" class="upgradeForm">
    <div class="cost">{$upgrade.costPhrase}</div>
    <xen:if is="{$upgrade.length_unit} AND {$upgrade.recurring}">

    <input type="hidden" name="cmd" value="_xclick-subscriptions" />
    <input type="hidden" name="a3" value="{$upgrade.cost_amount}" />
    <input type="hidden" name="p3" value="{$upgrade.length_amount}" />
    <input type="hidden" name="t3" value="{$upgrade.lengthUnitPP}" />
    <input type="hidden" name="src" value="1" />
    <input type="hidden" name="sra" value="1" />

    <input type="submit" value="{xen:phrase subscribe}" class="button" />
    <xen:else />
    <input type="hidden" name="cmd" value="_xclick" />
    <input type="hidden" name="amount" value="{$upgrade.cost_amount}" />

    <input type="submit" value="{xen:phrase purchase}" class="button" />
    </xen:if>

    <input type="hidden" name="business" value="{$xenOptions.payPalPrimaryAccount}" />
    <input type="hidden" name="currency_code" value="{$upgrade.currency}" />
    <input type="hidden" name="item_name" value="{xen:phrase account_upgrade}: {$upgrade.title} ({$visitor.username})" />
    <input type="hidden" name="quantity" value="1" />
    <input type="hidden" name="no_note" value="1" />
    <input type="hidden" name="no_shipping" value="1" />
    <input type="hidden" name="custom" value="{$visitor.user_id},{$upgrade.user_upgrade_id},token,{$visitor.csrf_token_page}" />

    <input type="hidden" name="charset" value="utf-8" />
    <input type="hidden" name="email" value="{$visitor.email}" />

    <input type="hidden" name="return" value="{xen:link 'full:account/upgrade-purchase'}" />
    <input type="hidden" name="cancel_return" value="{xen:link 'full:index'}" />
    <input type="hidden" name="notify_url" value="{$xenOptions.boardUrl}/payment_callback.php" />
    </form>

    <div class="upgradeMain">
    <h4 class="title">{$upgrade.title}</h4>
    <xen:if is="{$upgrade.description}">
    <div class="description">{xen:raw $upgrade.description}</div>
    </xen:if>
    </div>
    </li>
    </xen:foreach>
    </ul>
    </div>
    </xen:if>

    <xen:if is="{$purchased}">
    <div class="section">
    <h3 class="subHeading">{xen:phrase purchased_upgrades}</h3>
    <ul>
    <xen:foreach loop="$purchased" value="$upgrade">
    <li class="primaryContent">
    <div class="upgrade">
    <div class="upgradeForm">
    <xen:if is="{$upgrade.record.end_date}">
    <div>{xen:phrase expires}: <xen:datetime time="$upgrade.record.end_date" /></div>
    </xen:if>
    <xen:if is="{$upgrade.length_unit} AND {$upgrade.recurring}">
    <a href="{$payPalUrl}?cmd=_manage-paylist" class="button">{xen:phrase cancel_subscription}</a>
    </xen:if>
    </div>

    <div class="upgradeMain">
    <h4 class="title">{$upgrade.title}</h4>
    <xen:if is="{$upgrade.description}">
    <div class="description">{xen:raw $upgrade.description}</div>
    </xen:if>
    </div>
    </div>
    </li>
    </xen:foreach>
    </ul>
    </div>
    </xen:if>
     
    Last edited: Feb 5, 2016
  2. Snog

    Snog Well-Known Member

    The user isn't being prompted for their shipping address by PayPal. The shipping address is returned by PayPal for all transactions. It is usually the address registered at PayPal. You can't stop that in the emails or the IPN notifications.
     
  3. Indeed they are on the PayPal side. At the payment link after logging in. The receipt includes the confirmed address to both the paypal recipient and the seller.

    There is nothing to ship. just upgrading the client to more access. I called PayPal already,and there are ways for it to not require shipping information by using their buttons. We are using the Xenforo user upgrade option though, which complicates things.
     
  4. Snog

    Snog Well-Known Member

    Hmm... I've never been prompted for a shipping address when using a site's upgrade system.

    For example..
    paypal.png
     
    Last edited: Feb 5, 2016
  5. And you shouldn't. Which is so frustrating. That's why I made the thread. Maybe someone else ran into this, and there is one more variable somewhere we just need to change.
     
  6. Snog

    Snog Well-Known Member

    I misspoke. The only time I see a shipping address is when I sell an add-on.

    I've looked at all user upgrade emails, both those I've sent to other sites, and those received on my site and none contain a shipping address.
     
  7. I am sure it is just something stupid missing. Just trying to find out what it is.
     
  8. Snog

    Snog Well-Known Member

    I'm stumped. If you're using the default XenForo user upgrade system without any user upgrade or payment gateway add-ons, with the default style, then so far as I know it shouldn't be happening.
     
  9. Default and in the other template. It's just weird.
     
  10. UPDATE: This issue is isolated to payments done on a desktop only! Payment using mobile browsers to NOT include shipping info. WTF??
     
  11. According to Xenforo Support, this is a PayPal issue. Not a bug in the software. So I guess this is to be continued.
     
  12. Brogan

    Brogan XenForo Moderator Staff Member

    The same information is passed by XF to PayPal when purchasing an upgrade, whether it be from a desktop PC or a mobile device.

    If PayPal is handling the transactions differently depending on the device, that's not something we can control.
     
    Snog likes this.
  13. For any poor schlep who runs into this issue, log into PayPal. profile > my selling tools > block payments > first option was set to yes."For the items not sold on eBay, Only allow payments from the users with confirmed address." Changed to No, and now it works.
     

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