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User upgrade problem

Jeff Fuqua

Well-known member
#1
I have two upgrades:

1. Monthly Donor
2. Yearly Donor

Both are supposed to put a member into the donor user group. The yearly one works but the monthly one does not. Any ideas? Thanks.
 

Brogan

XenForo moderator
Staff member
#2
Impossible to diagnose without further information.

If the annual one works then copy the settings to the monthly one and it should work also.
 

Brogan

XenForo moderator
Staff member
#5
Do the members receive an error?
Is the payment taken?
Is there anything in the ACP error log?

Have you confirmed it yourself by purchasing a monthly upgrade?
 

Jeff Fuqua

Well-known member
#6
I've not tried it myself. Good idea. Will do that now.

The member receive nothing but I do receive confirmation via Paypal of the payment. I don't see anything in the error log.
 

Jake Bunce

XenForo moderator
Staff member
#7
Check the xf_user_upgrade_log table. Is there any record of the transaction? The record may contain a specific error message if there was a problem. If there is no record of the transaction then make sure the payment completed (in your paypal account). Also check these things:

1) Make sure your board URL is correct:

Admin CP -> Home -> Options -> Basic Board Information -> Board URL

2) Note that the paypal callbacks don't work if your forum is behind a htaccess login.

Or it's possible Paypal simply failed to send the callback. That happens sometimes in which case you can manually upgrade the user in the Admin CP.

_____

The second query here might also help:

http://xenforo.com/community/threads/user-group-promotions-only-run-once.31276/#post-357121

It is sometimes possible for group changes to not be applied if the user was previously added to that group.
 

Jeff Fuqua

Well-known member
#8
1. I have it as "goTitans | a Tennessee Titans Fan Forum". I changed that a while back in the hopes it would gain me a little higher placement on Google. This may be the reason if PayPal is looking for just a url as it did seem to work months ago.

2. I believe I do have .htaccess set to convert those who don't put www. in the url to do that.

Thanks.